As a Senior Technical Customer Support Specialist, you will resolve client issues as the technical escalation point, deeply understand product integrations, and efficiently document bugs while providing exceptional customer service and support. You will partner with the Client Success Team to enhance client satisfaction and impact.

The Tech Touch Customer Success Manager at EliseAI manages a high volume of accounts, using tools to drive engagement and customer success. Responsibilities include monitoring customer health, leading strategic meetings, designing automated communication plans, analyzing data for insights, and creating self-service resources, all to enhance customer relationships and satisfaction.

The Senior Technical Customer Success Manager at EliseAI will manage strategic customer relationships, become an expert in the company’s AI products, and ensure customer satisfaction. Responsibilities include resolving client issues, driving product adoption, collaborating with internal teams, and providing insights to improve products.