The Customer Success Manager at RunPod will ensure customers succeed by driving retention and facilitating renewals. This role involves building partnerships, collaborating with teams, monitoring customer health, and advocating for customers' needs to enhance their experience with RunPod's infrastructure solutions.

The Technical Support Analyst at RunPod provides advanced technical assistance to resolve complex customer issues through various communication channels. This role includes educating customers on product features, managing escalated tickets, developing documentation, collaborating with internal teams, and performing technical analysis. The analyst also assists with software configuration and mentors junior support staff.