VP, Customer Success - US

About Odaseva:

Odaseva helps Salesforce enterprises protect and secure their most valuable asset - data.

With the Odaseva Enterprise Data Security Platform, data-driven enterprises can secure critical Salesforce data against evolving threats, maintain operational integrity, and comply with data regulations.

Global Fortune 500 companies like LVMH, Michelin, Schneider Electric, Toyota, Capgemini and non-profits trust Odaseva with their most complex data security challenges. More than 120 million Salesforce users rely on Odaseva, and we’re backed by Salesforce Ventures.

Odaseva’s integrated suite of security products features Zero Trust architecture and real-time processing that not only meets but anticipates the stringent demands of global compliance. We provide businesses with the tools to prove recovery readiness, streamline precise data restoration, and leverage tools that protect the integrity and availability of critical data.

It's a great time to join us!

When you join Odaseva, you’ll work alongside some of the most accomplished people in the Salesforce ecosystem.

Your Role:

As the Vice President of Customer Success, you will architect and lead the Customer Success function for North America, while aligning with global operations. You will design and execute a robust, scalable operating model, developing the CSM team, and ensuring seamless customer journeys—from onboarding through value realization and renewal. You will serve as the strategic and operational leader of a transforming CS function, bridging technical and commercial excellence.

Your responsibilities will include:

• Build and lead a high-performing CS team in North America; scale team globally in collaboration with regional leads.
• Design and implement the Customer Success operating model: customer journey, onboarding, handoffs, playbooks, KPIs, and CS assets (e.g., scorecards, documentation).
• Act as the project manager for customers’ success across all internal teams—Support, Professional Services, Product, Sales—to ensure cohesive and impactful customer experiences.
• Project manage and own the renewal process (execution by AEs), with customer retention as your primary KPI.
• Lead strategic initiatives around onboarding, value realization and customer lifecycle engagement.
• Champion a 360-degree view of the customer, breaking down silos between teams.
• Elevate CS as a core strategic pillar of the company.
• Own hiring and team growth and development.

You will bring:

• 15+ years in Customer Success with some Account Management skillset.
• Proven experience building and scaling a CS organization and operating model.
• Strong execution mindset—comfortable “building the plane while flying it”
• Experience balancing technical understanding and commercial acumen
• Comfortable engaging with both technical stakeholders and C-level executives
• Strategic thinker with strong project management and team orchestration skills
• Experience with SaaS, cybersecurity, infrastructure, or data management platforms
• Global exposure and intercultural sensitivity (especially US + Europe)
• Prior experience at companies like OwnBackup, Druva, Commvault, Okta, CrowdStrike, etc. is a plus
• Based in San Francisco; available in-office 3 days/week

Who We Are

At Odaseva, we believe in fostering an inclusive, supportive work environment where talented people can innovate and grow. Our culture is built on being smart, humble, hardworking, and above all—collaborative.

Our core values define who we are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and Teamwork.

Inclusive & Diverse – We champion equality and embrace diversity.

Supportive & Collaborative – A team of smart, kind professionals who uplift each other through teamwork, not competition.

Excellence with a Casual Touch – High professional standards in a relaxed, approachable work culture.

Impact-Driven – A place where you can truly make a difference and advance your career.

Innovators in Data & Cloud – Leading the way in cutting-edge technology and solutions.

Competitive & Rewarding – Offering industry-leading compensation and benefits.

Truly Global – With offices in Paris, San Francisco, Sydney, and London, and a worldwide presence.

Flexible Work Environment – We support a hybrid, flexible office culture.

At Odaseva, we are an Equal Employment Opportunity (EEO) employer. We consider all applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

If this sounds like the right place for you, we encourage you to apply!