UX Researcher II

We are looking for a thoughtful and experienced UX Researcher with a proven track record of constructing and delivering impactful research to join our growing team! The ideal candidate will have experience executing research at all stages of the end-to-end design process and be a fierce advocate for our members and their experiences. Our research philosophy is to appropriately balance speed and efficiency with rigor while ensuring we maintain curiosity, empathy, and a passion for solving problems. Collaboration and stellar communication with cross-functional partners, including product managers and designers, is critical. You’re a strong fit for this role if you’re comfortable independently scoping and executing evaluative and generative research, leveraging insights to inform and influence decision-making, and are open to learning and growing.

What you’ll do:

• Design and execute research studies using a variety of methods including usability testing, in-depth interviews, diary studies, etc. 
• Own the end-to-end research process within your domain including prioritizing & scoping, recruiting participants, collecting data, synthesizing and analyzing data, and delivering findings
• Partner closely with cross-functional team members in identifying key research objectives and questions to address research needs across the product lifecycle
• Translate research findings into actionable insights, and strategic narratives through compelling storytelling and creative artifacts, reports, and read-outs
• Communicate research findings, insights, and recommendations clearly and effectively to key stakeholders, including senior leadership

What you have:

• 2-4 years of relevant experience in UX Research, Design Research, or Human Factors Engineering
• Bachelor’s, Master’s, or PhD in Psychology, Human Factors, HCI, Anthropology, or related field
• Strong proficiency with qualitative or mixed-methods research and executing both evaluative and generative studies
• A portfolio or case studies highlighting your end-to-end research process and the impact your work had on an organization, team, product, and/or feature
• Excellent communication skills with the ability to effectively collaborate with and influence stakeholders 
• Experience with remote testing tools (e.g., dscout, UserTesting, UserZoom, etc.)
• A deep curiosity and passion for uncovering user needs, motivations, behaviors, and pain points
• Bonus points for having comfort/familiarity with quantitative methods (e.g., surveys, log data analysis) or an interest in developing those skills 

Where you’ll live:

• While we prefer candidates based in Atlanta, we are open to qualified applicants from anywhere in the U.S. and are willing to consider remote candidates. #LI-Remote