Trust & Safety Specialist, Law Enforcement Response

Job Posted 3 Days Ago Posted 3 Days Ago
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Hiring Remotely in United States
Remote
27-30 Annually
Entry level
eCommerce • Food • Retail • Software
Instacart, the leading grocery technology company in North America.
The Role
The Trust & Safety Specialist in Law Enforcement Response supports Instacart's safety initiatives by managing inquiries from law enforcement, conducting investigations, and drafting precise responses to legal requests. The role involves working with legal teams and requires excellent communication and analytical skills to navigate privacy and compliance issues effectively.
Summary Generated by Built In

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.


Overview



About the Role

The Law Enforcement Response (LER) Specialist will sit on Instacart’s Safety & Claims team and report to the LER Lead. You will collaborate cross-functionally with Legal and other stakeholders in this role. You must be able to operate with a high degree of confidentiality. 

The role will include a blend of areas from real-time emergency response, tactical evidence gathering, and thorough investigations pertaining to misconduct and compliance on the Instacart platform. This is a full time role (40 hours/week) and may include off hours. 



About the Team

Instacart's Trust & Safety team takes data-driven, customer-first approaches to ensure we are compliant with all local, state, and federal regulations regarding grocery fulfillment. The Safety & Claims team is responsible for executing on processes critical to ensuring the Instacart platform remains secure and safe for all users.



About the Job

  • Field time-sensitive inquiries from law enforcement regarding Instacart’s policies around disclosing user data
  • Conduct investigations to identify users and pull records
  • Draft responses to valid subpoenas, warrants, and court orders with precision and attention to detail 



About You

Minimum Qualifications

  • Interest in issues related to law, policy, and privacy 
  • Familiarity with legal language and US/CAN criminal justice system
  • Ability to communicate about complex, nuanced policy and legal issues to internal and external stakeholders in sensitive and potentially high-visibility situations
  • Ability to navigate emergency situations in a calm, meticulous, detail-oriented manner
  • Comfortable using Google Drive to collaborate with colleagues
  • Comfortable with basic data analysis using Excel or Google Sheets
  • Excellent writing skills 

Preferred Qualifications

  • Familiarity with applicable privacy laws and regulations
  • Experience using investigative tools to conduct searches and identify records based on minimal information
  • Basic understanding of SQL
  • Professional experience related to legal and privacy operations
  • Comfortable using Adobe Acrobat or similar PDF editing software


Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$27.40$30.29 USD

WA

$25.96$28.85 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$25$27.88 USD

All other states

$22.60$25 USD

Top Skills

SQL

What the Team is Saying

Person1
Nour
Senior Product Manager
“Agility is something very unique about our Product team. During the pandemic, we were able to make decisions and adjust plans quickly when the market changed and shipped products that solved our customer needs when they needed Instacart most.“
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Andrew
Nicola
Jesse
Sachin
Annabel
Nicola
Kiha
Tonci
The Company
San Francisco, CA
3,000 Employees
Hybrid Workplace
Year Founded: 2012

What We Do

Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule.

Why Work With Us

Our mission is to create a world where everyone has access to the food they love and more time to enjoy it together. By joining Instacart at this stage of our growth you will be jumping into a high-impact, career-defining environment that is revolutionizing the way people shop for groceries

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Instacart Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
San Francisco, CA
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