About the Team
Our Trust & Safety team is responsible for the empathetic and efficient resolution of escalated customer disputes and any safety or security issues that may arise in our homes. You are a talented, outcome-oriented individual who treats others equitably and balances compassionate customer support with rigorous investigative skills. You are excited to drive continuous process improvement and help build operational processes that will scale. As a successful Trust & Safety investigator, you bring calm and clarity to inherently uncertain and potentially stressful situations. You are an empathetic communicator capable of navigating nuance, and are passionate about helping mitigate financial loss and reputational impact to Opendoor’s brand.
Role Responsibilities:
- Review and resolve customer identity verification escalations, and customer profile alerts in adherence to company policies and operational processes
- Identify trends and provide feedback to management on strategic or tactical approaches initiatives that could prevent future recurring issues
- Collaborate with other departments (i.e. customer support) to gather facts and drive alignment with key leaders across the company
- Follow up with customers, and cross-functional stakeholders in a regular, timely, and professional manner
Skills Needed:
- 1+ years of experience preferably in customer service, mediation / dispute resolution, fraud or risk investigations, crisis management, Trust & Safety, or a similar role
- Excellent communication skills, both written and spoken to engage with customers, external partners and senior company leadership in a tactful and diplomatic manner
- Excellent time management, negotiation, and conflict resolution skills
- Exceptional judgment, adaptability and level headedness
- Real passion for operational process improvement; you’re always thinking about how to scale
- Willingness to hustle and a “get it done” attitude, with experience at an early stage company a huge plus
- Bachelor’s degree or equivalent work experience
- Above all else an inquisitive, kind, and goal-oriented team player; ability to represent the Opendoor values in all interactions
Location:
Hybrid roles require role responsibilities to be performed in the office for a portion of the week, with an option to work remotely. You must be based within a 50-mile commuting distance of the specified office location. Check out our office locations here.
Compensation:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay range for this position is annually. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.
#LI-Hybrid
#LI-AH2
Founded in 2014, Opendoor’s mission is to power life’s progress one move at a time. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple and certain.
- To learn how we are reinventing the Real Estate industry check out our website.
- Hear about our culture directly from team members by visiting The Muse.
- Discover what we are building for our customers by reading our blog
Opendoor Values Openness
We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. We collect, use, and disclose applicant personal information as described in our personnel privacy policies. To learn more, you can find the policy details for California residents here and for Canada residents here.
What We Do
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets.Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one.
So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.
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Opendoor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.