Technical Success Engineer

Technical Success Engineer

About Alembic

Alembic applies cutting-edge algorithms and composite AI solutions to provide a new approach for marketing data analytics. Unlike tools that only provide correlation, only Alembic provides true causation, giving organizations across sector and industry the ability to quantify the value of every marketing activity and maximize future marketing investments. We're backed by leading tech luminaries and innovators including WndrCo, founded by DreamWorks founder Jeffrey Katzenberg, Jensen Huang, Joe Montana, and many more.

About the Role

We're seeking a highly skilled and experienced individual to join our team as a Technical Success Engineer. As a critical member of our team, you'll serve as the technical value champion throughout the customer lifecycle by leveraging platform expertise to showcase capabilities, analyze outcomes, and ensure customers achieve measurable business impact from their investment in the Alembic platform.

This role is crucial in powering the success of our company by bridging the gap between technical capabilities and business value, working across both the sales and customer success functions.

What You'll Do

• Drive technical proof points during sales process that increase win rates

• Develop and execute sophisticated analyses that demonstrate clear ROI for customers

• Create reusable technical methodologies that scale value demonstration across accounts

• Deliver compelling technical demonstrations and presentations that articulate Alembic's unique value proposition

• Analyze customer data to identify patterns, trends, and optimization opportunities

• Increase customer retention and expansion through data-driven insights

• Build trusted technical advisor relationships spanning prospect to mature customer stages

• Collaborate with product teams to provide voice-of-customer input based on technical needs

• Create and maintain technical documentation and best practices for customer success use cases

Growth Opportunities

• Technical Value Framework: Develop innovative methodologies for quantifying and demonstrating the business impact of our platform

• Customer Success Strategy: Influence our approach to technical enablement and value realization across the customer lifecycle

• Product Direction: Become a key voice in product development based on your deep understanding of customer technical needs

What Will Help You SucceedMust-Haves

• 7+ years experience in technical analytics, data science, sales engineering, or similar technical roles

• Strong Python / SQL skills with demonstrated ability to analyze complex datasets

• Experience with data visualization tools and creating business-focused reports

• Ability to translate technical concepts into accessible business insights

• Strong presentation skills with experience delivering technical demonstrations

• Proven ability to work effectively with both technical stakeholders and business users

• Technical problem-solving orientation with attention to detail

Should-Haves

• Background spanning both pre-sales and post-sales technical roles

• Experience with dashboard development 

• Demonstrated ability to build relationships as a technical advisor

• Experience defining and measuring technical KPIs aligned to business goals

• Understanding of attribution models and marketing analytics methodologies

• Background working in SaaS or enterprise software environments

Nice-to-Haves

• Specific experience with marketing analytics platforms or media measurement tools

• API integration knowledge and experience with data transformation processes

• Experience developing custom analytics solutions for enterprise clients

• Background working with enterprise clients in marketing/advertising technology

• Experience creating technical training materials

• Knowledge of statistical analysis and experimental design

• Experience in a hybrid sales/success function

Hiring Process

We view hiring as a two-way conversation. We also believe speed is paramount in delivering a great candidate experience. We focus on getting to know who you are, what you want to do, and how you do your best work. We know you're busy, so we like to move through stages quickly. We'll ask you to introduce us to references at offer stage.

Why You Might Be Excited About Alembic

• You want to solve complex technical challenges while directly impacting business outcomes

• You enjoy bridging the gap between technical capabilities and business value

• You thrive in roles that span the full customer lifecycle from sales through success

• You want to work where you can take a big swing at building something big while maximizing your personal growth

Why You Might Not Be Excited

• You prefer purely technical roles without business or customer interaction

• You prefer company practices with 100% built out process for every little detail

• You prefer static over dynamic. Projects, priorities, and roles will adapt to your skill set and your goals

We'd love to share more with you. If you want to learn more about Alembic or this role, please let us know of your interest.