Technical Operations Manager

About the Role:

We are looking for a Technical Operations Manager to drive the development of tools and processes that enhance collaboration across our product, sales, and engineering teams. In this role, you will be responsible for designing and implementing internal tooling, identifying and resolving technical challenges, and streamlining workflows to improve efficiency and scalability. Your work will play a critical role in empowering Fetch teams to deliver the right solutions while enabling our sales team to create more rewarding experiences for our users.

What you’ll do at Fetch (Role Responsibilities): 

• Own the project roadmap and lead the successful development of internal tooling to drive operational excellence
• Partner cross-functionally with operations, product, and sales teams to define requirements, align priorities, and ensure seamless collaboration
• Troubleshoot and resolve technical challenges in close coordination with engineering, providing actionable recommendations and improvements
• Streamline workflows by developing and optimizing processes that enhance operational efficiency and scalability
• Dive deep into data, leveraging SQL and pattern recognition to identify root causes of issues and drive informed decision-making
• Establish rigorous testing and debugging processes to ensure quality, reliability, and performance of internal tools
• Maintain clear, comprehensive documentation to support knowledge sharing and guide teams across the organization
• Champion continuous improvement of the software development lifecycle (SDLC) through best practices and innovation
• Act as the primary liaison between receipt processing teams and the broader organization, ensuring alignment and operational support
• Define and implement best practices to prioritize impactful changes and updates that maximize business value

In your Toolbox (Minimum Requirements):

• Proven track record of leading development and implementation of internal workflows and tools that enhance operational efficiency
• Strong communication and collaboration skills, with the ability to work across engineering, analytics, operations, and sales teams
• Deep understanding of Agile methodologies and SDLC, ensuring smooth and efficient project execution
• Exceptional attention to detail and a natural curiosity to dive deep into complex technical processes, uncovering insights and opportunities for improvement
• Sharp analytical mindset, leveraging data-driven decision-making to drive high-impact, measurable results
• Comfortable taking ownership, with a proactive, action-oriented approach to solving challenges and driving initiatives forward

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

Equity: We also offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.

• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.x
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break. 
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. 
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.