Technical Field Sales Support Specialist

Why Badger Meter?
 

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource.  For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient.  Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.  

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource. 
 

What You Will Contribute:
 

This position is responsible for providing to customers field technical sales support for Badger Meter’s water metering product portfolio and ensuring issues get resolved to the satisfaction of the customer. You will provide necessary technical training and assistance, system pre-installation planning with the customer, and other special sales support projects and activities as required. This position requires detailed technical knowledge and understanding of Badger Meter’s full utility product line as well as the ability to prioritize and schedule support and training activities.

Job Duties:

• Provide field technical support for customers.

• Perform field training for customers either onsite or using internet based methods.

• Act as the SME on Badger Meter software and sensor (AMI, water quality, and pressure) technology.

• Perform internal training and testing when new products or significant changes occur in existing products.

• Provide feedback to corporate training group on training materials such as guides and quick reference cards and to Marketing and Technical Support for purposes of resolving customer issues.

• Assist Solution Architects with providing updated product and system training for Account Managers, Distribution field sales, and independent distributors.

• Remain proficient and up–to-date in meter and system technology including software, both with Badger Meter products, and competitive product offerings.

• Assist with return material authorizations for all equipment with direction from Regional Manager and Solution Architect.

• Respond to customer requests and questions in a timely manner, communicating effectively to both internal and external customers.

Education and Experience:

• Bachelor's degree in engineering, marketing, business, or related field preferred

• 3+ years of related experience in market analysis or distributor management desired

Qualifications:

• Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint required

• Intermediate proficiency with Salesforce or a related software required

Competencies:

• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.

• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.

Working Conditions:

• Work is performed in an office environment and requires the ability to operate standard office equipment.

#LI-Remote

Competitive Total Rewards at Badger Meter:

• Competitive Pay

• Annual Bonus

• Eligible for Annual Pay Increases

• Comprehensive Health, Vision, and Dental Coverage 

• 15 days Paid Time Off + 11 Paid Holidays  

• Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation.  In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!

• Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more 

• Educational Assistance – Tuition Reimbursement up to $5,250 

• Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage

• Health Savings Account (HSA) & Flexible Spending Account (FSA) options

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.  

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