Technical Consultant Implementation Specialist

Responsibilities

• On-site implementation of live systems and conducting staff training of products
• Train customers on the VenueNext suite of applications.
• Perform Site Surveys to gather information on stadiums and arenas.
• Ensure solutions meet the specification of the customer requirements and verify requirements are met.
• Be a subject matter expert on S&E POS and payments products, both software and hardware.
• Review menu configurations with customers before the Implementation team arrives on site to ensure each customer is satisfied with their setup.
• Ensure follow-up and resolve issues arising from workshop sessions and/or related to business processes and system functionality intermittently.
• Maintain product labs and assist in issue reproduction and research.
• Stay Current on job related equipment, procedures and information via attendance of critical meetings and team stand-ups
• Managing Travel Expense Reports and following company Travel Policy

Qualifications

• Experience with architecture and configuration of enterprise software 
• Ability to read technical documentation and logs 
• Demonstrated consulting skills
• Capable of driving process improvement
• Strong interpersonal skills 
• Ability to work with clients and partners to build a sense of shared ownership and minimizes potential resistance
• High degree of initiative, motivation, and problem-solving skills
• Ability to be flexible and adapt to change in a complex global organization
• Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills
• High degree of initiative, accuracy, efficiency, and attention to detail
• Ability to maintain a positive attitude under stressful circumstances
• Ability to maintain confidentiality when dealing with proprietary information
• Demonstrable record in successful large-scale enterprise software implementation

Education and Experience:

• Bachelor's degree in Computer Science, IT or 4+ years of related experience
• Previous consulting or participation in large-scale enterprise projects
• 2+ years in the IT industry
• 2+ years experience in POS, payments or related technologies a plus
• Hospitality experience a plus
• Working knowledge of Google Sheets and Google Docs a plus

Considerations:

• Ability to travel up to 75% of the time
• Ability to work nights or weekends
• Ability to handle long periods of standing/walking
• Ability to regularly lift boxes of varying weight

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