Technical Adoption Engineer - Adoption PoCs, Demos, Enablement

Application window is expected to close on 6/21/2024

Onsite, Hybrid in San Jose, CA

At Cisco Meraki, our intuitive platform enables organizations of all sizes to deliver customer and employee experiences at scale. To provide outstanding technologies to our customers, we've crafted an unrivaled company culture for our employees. One that is collaborative, flexible, and inclusive and provides employees with the autonomy to develop technology that's intuitive, secure, and accessible for everyone.

About Cisco Spaces

Cisco Spaces is a ground-breaking cloud platform that revolutionizes the way businesses interact with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes at a global scale by leveraging their existing Cisco infrastructure.

About the Role

As a Customer Demo Engineer, you will be pivotal in ensuring our customers can understand, experience, and derive value from their Cisco Spaces subscription. Your role involves close collaboration with various teams to deliver exciting demos, setting up and maintaining labs to replicate customer environments, and engaging with ecosystem partners to establish test environments for their devices and applications in support of our customer use cases. You'll also build comprehensive documentation and conduct training sessions to ensure platform and use case adoption among our customers.

Responsibilities

• Product Use Case Transformation: Understand product use cases and transform them into compelling demonstrations and narratives to increase customer adoption of Cisco Spaces
• Cross-Functional Collaboration: Cultivate strong collaboration with engineering, designers, product managers, and sales to deliver demos that align seamlessly with product messaging.
• Lab Setup and Maintenance: Setup and maintain labs that can be leveraged by product managers, TMEs, adoption engineers, and support for customer support and customer demos.
• Feature Validation and Implementation: Work closely with engineering and product teams to validate bug fixes and customer improvements as per defined specifications. Validate features delivered against customer requirements to ensure quality and functionality. Draft reference architecture for successful product adoption.
• Setup Activities: Take a proactive approach to practical setup activities, engaging with partners and establishing test environments to facilitate device and application testing for customers.
• Technical Collateral Creation: Build and maintain comprehensive technical collateral for both internal and customer-facing purposes, including presentation decks, videos, setup, and configuration guides.
• Engagement with Technical Marketing Engineers: Work with TMEs across various disciplines to gain insights into Networking and Cisco platform functionalities, providing valuable feedback to improve Cisco Spaces.
• Training and Education: Train internal teams and customers to promote product understanding and adoption.
• Marketing Support: Write collateral such as datasheets, whitepapers, and case studies to support adoption efforts.
• Proof-of-Concepts: Run proof-of-concepts to demonstrate the feasibility and value of our solutions for customers.
• Sales Advisory: Advise post-sales teams on high-level designs and technical aspects of our products.

Qualifications

• Advanced degree or equivalent experience in Computer Science, Engineering, or a related technical field, with a strong focus on backend services, IoT, and wireless networking.
• 2+ years of experience in customer engineering, technical support, or demo engineering roles, with a consistent record of crafting and delivering technical demonstrations.
• Foundational knowledge of enterprise networking, IoT systems, building management systems, and/or location services applications.
• Strong leadership and communication skills; capable of handling customer expectations and encouraging multi-functional collaboration.
• Proven track record to work closely with engineering teams, influencing product development and technical strategy.

We encourage you to drop us a line even if you don’t have all the points above. That’s a lot of different areas of responsibility! We will help you pick them up because we believe that great leaders come from a diverse set of backgrounds.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.