Systems Programmer 4

About the Team & Role
The System Analyst will be responsible for supporting all the Wex Health Cloud Business Services that are delivered by the system.  This role will work with development code and data structures in an agile-rich environment.  This individual will also document and maintain the steps needed to deliver ticket resolution.  Additionally, this role will require collaborating with other Support Engineers to ensure that Business Service request tickets and incident tickets are resolved or routed to the appropriate team for additional research or resolution. The System Analyst position requires timely assessments and the ability to switch contexts quickly and hand over requests in an efficient and timely manner.

How you’ll make an impact

• Troubleshooting customer problems and responding to customer requests.

• Develop Troubleshooting Guides for all Business Services.

• Provide training to new team members as required.

• Provide ongoing communication to both Technical Services and Production Operations teams via Support Requests. 

• Document Fix Requests for incidents requiring system changes (system, configuration and code).

• Write procedural documentation for resolution of standard service requests. 

• Perform other related duties as assigned.

• Ensure communication to Business Services Support Manager regarding incidents that impact the Partner.
   

Experience you’ll bring

• Experience in database analysis, specifically SQL Server Management.

• Solid problem solving abilities.

• Self-starter capable of working independently or in groups.

• Exceptional interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams as to the status of a particular issue.

• Ability to effectively and calmly operate within a complex and changing environment.

• Well organized and has the ability to properly manage individual workload. 

• Possess a strong work ethic and a desire for a variety of challenges.

• Ability to interface well with Professional Service staff and other non-technical members of the organization. 

• Demonstrated aptitude for learning new technologies. 

• Flexibility in schedule as some support requests require work after hours (as needed)

• Knowledge relating to the area in which analysis and coding is performed. 
   

Desired Additional Qualifications

• Bachelor's Degree in Information Technology, MIS, Computer Science or related field.

• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring. 

• Experience developing in a .Net framework preferred. 

• Excellent skills in supporting customers through problem resolution. 

• Excellent communication skills are required.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $87,000.00 - $115,000.00