As a System Administrator I, provide onsite and remote IT support, troubleshoot technical issues, and ensure high standards of service for clients.
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Server issues of any kind.
- Basic and intermediate networking issues.
- Escalation point for Tier 1 technicians
Job Qualifications
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2012 to 2022.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting M365 and Azure.
- Minimum of three years experience in IT Support or a similar role.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Server Certifications are preferred.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Job KPIs
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- CSAT: Scores filled out by clients using the rating system in tickets
Compensation:
Pay rates start at $28.36/hr up to $32.18/hr and vary by experience and location.
Benefits:
- Paid US Holiday
- Paid Time Off
- Comprehensive Health Plans
- Life and Accident Insurance
- Accident and Disability Coverage
- Company-paid training and certification
- Retirement Security
- Health & Wellness Program
- Salary Advancement
Top Skills
Active Directory
Adobe
Azure
Hyper V
M365
macOS
MS Office
Server 2012
Server 2016
Server 2019
Server 2022
VMware
Windows
Similar Jobs
Cloud • Logistics • Mobile • Productivity • Software
The Senior Security Engineer will drive security engineering, compliance initiatives, and automation to protect application security, aligning with standards like SOC 2 and GDPR.
Top Skills:
AWSBashCi/CdDjangoExpressRubyRuby On Rails
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The Cisco Security Solutions Architect leads the development and support of Cisco SASE solutions, mentoring teams and communicating best practices while ensuring excellent customer service and strategic alignment with market demands.
Top Skills:
Cisco SecuritySaseSoftware Defined NetworksZero Trust
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Responsible for performing and managing penetration testing assessments, working with various business units, and advocating for security best practices.
Top Skills:
AnsibleAWSAzureBashDockerGCPGoKubernetesPerlPythonRestRubySoapTerraform
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
