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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
We are seeking a strategic and experienced leader to oversee the Performance function within the Supplier Management Office (SMO). This role is critical to shaping and executing our supplier oversight strategy, ensuring consistent performance management and accountability across the enterprise. You will be instrumental in building and evolving a hybrid operating model that centralizes oversight of key third parties within the SMO while also supporting Supplier Relationship Owners (SROs) outside the SMO.
This individual will collaborate closely with risk partners, business units, and leadership to ensure our third-party risk management (TPRM) practices align with US regulatory standards and meet expectations across a global operating environment.
What you’ll do:
- Lead the performance management function within the SMO, ensuring consistent application of KPIs, scorecards, and performance oversight practices across supplier tiers.
- Provide direction, coaching, and career development while fostering a high-performance and inclusive culture.
- Collaborate to define and help drive our hybrid supplier oversight strategy, balancing centralized controls for critical suppliers with enabling SROs outside the SMO to oversee lower-risk suppliers.
- Develop and implement supplier performance governance routines, escalation protocols, and issue remediation processes in line with US regulatory expectations.
- Partner across the enterprise with business units, risk stakeholders, and legal teams to drive transparency and accountability in supplier oversight.
- Build and refine reporting and dashboards that deliver insights to leadership, highlight supplier trends, and support internal or regulatory reviews.
- Serve as a subject matter expert in supplier performance for audits, regulatory exams, and internal working groups.
What you’ll need:
- 8+ years of experience in third-party risk management, supplier performance management, procurement, or a related field.
- 3+ years of people management experience, including directly managing, developing, and coaching a team.
- Proven experience working in a US-based global company, with a strong understanding of US third-party risk standards, regulatory expectations, and compliance obligations (e.g., OCC, CFPB, FFIEC).
- Demonstrated success developing and executing strategy in a matrixed, fast-paced environment.
- Strong cross-functional leadership and stakeholder engagement skills.
- Experience in implementing or enhancing supplier performance frameworks, scorecards, or ongoing monitoring tools.
- Bachelor’s degree in business, risk management, supply chain, or a related field.
Nice to have:
- Experience supporting or implementing a hybrid oversight model (centralized SMO + decentralized SROs).
- Familiarity with third-party risk technology platforms (e.g., Archer, Venminder, ServiceNow, Coupa).
- Background in financial services or another highly regulated industry.
- Exposure to global supplier ecosystems and managing suppliers across jurisdictions.
- Certifications such as CTPRP or CRVPM.
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Top Skills
SoFi San Francisco, California, USA Office
Our new headquarters opened in 2019. The office provides an open work environment, an all-hands area, a café, library, coffee points on every floor, and executive conference rooms. The game room and roof-top lounge area provide space to take a break and look at the incredible downtown view.
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