Strategy and Operations, Senior Analyst

See yourself at Twilio

Join the team as Twilio’s next Strategy and Operations, Senior Analyst.

About the job

We are seeking a Strategy & Operations Senior Analyst for our Strategic Initiatives team to support data-driven decisionmaking and provide critical research and thinking to shape our cohesive GTM strategy and drive key cross-functional projects for Twilio. 

The Strategic Initiatives team in our GTM Strategy and Operations function provides strategic, operational and analytical support to our Chief Revenue Officer and GTM leadership. In this role, you will drive data analysis and research including business performance analysis, market research and benchmarking, and organizational analysis. You will help our leadership see around corners to drive both our higher-level strategic decisions, such as our market and growth strategy, as well as support targeted strategic initiatives. You will have your finger on the pulse of key internal and external data such as how our GTM growth engine is performing across key bets as well as where competitors are going and what the market landscape looks like to help advise our strategy. You will also help plan and manage critical cross-functional projects and strategic initiatives from end to end. We are looking for someone who thrives at tackling ambiguous questions or problems with critical thinking, structured analysis, rigorous project planning and clear executive communications. 

Responsibilities

In this role, you’ll:

• Take white space questions or problems and develop analytical frameworks, approaches and project plans to frame solutions and recommendations 
• Perform a broad range of quantitative and qualitative analyses across internal financial, sales, and product data as well as analyze market and competitive trends to help assess our opportunities, traction and investments 
• Translate analysis into clear insights and executive-level presentations to inform Twilio’s GTM strategy and decision-making 
• Support and manage strategic projects and initiatives to operationalize our GTM strategy across the business, working across functions such as marketing, finance, and R&D as needed 
• Develop clear power-points and documents for executive and organization-wide audiences that distill complex data analysis into digestible and actionable recommendations

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years experience including roles in a fast-paced, highly analytical environment, for instance: technology/media, management consulting, or investment banking 
• Analytical and structured thinking with clear and compelling communication skills
• Drive insight through data and help people make sense of complex, multi-pronged issues
• You have played a part in successful delivery of complex, multi-stakeholder projects
• You are excited about rolling up your sleeves and getting stuff done
• You are metrics driven and know how to leverage data insights to inform decisions
• You are curious and proactively seek out solutions to problems or inefficiencies with analysis and process/systems improvements
• Bachelor’s Degree or equivalent years' of experience

Desired:

• Ability to query and manage data (familiarity with Salesforce reporting, SQL…etc) 
• Experience with and knowledge of SaaS businesses and sales models 
• Graduate degree a plus

Location

• This role will be remote, within the United States but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. 

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $94,700.00 - $118,400.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $100,300.00 - $125,300.00
• Based in the San Francisco Bay area, California: $111,400.00 - $139,200.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until March 31, 2025 but may change based on business needs. 

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