Staff Technical Program Manager, AI

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

We’re seeking an experienced Technical Program Manager (TPM) at the Staff or Senior Staff level to join our AI team, where we are driving the next generation of AI-powered capabilities across the business.

This is a high-impact role where you will shape strategy, orchestrate execution, and deliver transformative AI solutions that power customer experience, personalization, operational efficiency, and clinical excellence. Depending on level, you will either lead complex AI programs (Staff) or operate at a broader portfolio level to influence long-term strategy and cross-org alignment (Senior Staff).

• Define execution strategies for AI initiatives spanning model development, infrastructure, and applied AI use cases.

• Build and manage program frameworks that scale across multiple initiatives, ensuring alignment to business and technical goals.

• Partner with Engineering, Product, Data Science, Security, and Infrastructure teams to deliver AI programs end-to-end.

• Translate business needs into clear requirements, execution plans, and measurable outcomes.

• Identify risks early, drive mitigation strategies, and ensure accountability across dependencies.

• Establish program management best practices for AI/ML workflows, research, and engineering teams.

• Facilitate agile ceremonies and continuously improve planning, estimation, and execution processes.

• Provide clarity in ambiguous situations and keep teams focused on the highest-impact work.

• Build strong partnerships with executives, business leaders, and technical stakeholders.

• Provide proactive and transparent updates on progress, risks, and tradeoffs.

• Influence prioritization at the program or portfolio level (depending on scope).

• Ensure AI initiatives comply with security, privacy, ethical AI, and regulatory standards in collaboration with Legal, Security, and Compliance teams.
  

• 10+ years of program management experience in technical domains, including at least 5+ years supporting AI/ML, Data Science, or Platform Engineering teams.

• Proven track record of leading cross-functional programs in AI/ML productization, applied AI, or ML platforms.

• Familiarity with AI/ML stacks: model training, evaluation, deployment, monitoring, and MLOps.

• Technical fluency in data/ML concepts (data pipelines, experimentation, model lifecycle management).

• Strong program management expertise (Agile/Scrum/Kanban, scaled agile, portfolio management).

• Excellent stakeholder management, executive communication, and ability to influence without authority.

• Experience operating in fast-paced, high-growth, and ambiguous environments.

• Bonus: Experience with LLMs, AI/ML in healthcare, or regulatory-compliant environments (HIPAA, GDPR).

• For Senior Staff consideration: Demonstrated ability to shape multi-year AI strategy, lead portfolio-level execution, and influence cross-org priorities at the executive level.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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