Sr Technical Product Manager, Cloud Platform & Services

Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes.

Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams.

Upwork’s Platform Infrastructure Engineering team is at the heart of our scalability, reliability, and developer experience. We are seeking a Senior Technical Product Manager (Cloud Platform & Services) to drive platform infrastructure as a product, delivering value across engineering and business teams. This role combines strategic vision with technical execution. It offers the chance to modernize infrastructure, support DORA metrics, and prepare our platform for the demands of scalability, reliability, and AI/ML workloads.

Responsibilities:

• Collaborate with engineering, security, and business teams to gather and prioritize platform and infrastructure requirements.
• Lead the development and implementation of systems to generate and improve DORA metrics (Deployment Frequency, Lead Time for Changes, Time to Restore Service, and Change Failure Rate) for software delivery performance.
• Define and maintain a roadmap for platform initiatives, emphasizing scalability, efficiency, and developer experience.
• Oversee platform modernization projects, including re-architecting legacy systems, enhancing developer tooling, and enabling self-service infrastructure capabilities.
• Drive the adoption of observability and logging frameworks to deliver actionable insights into infrastructure performance.
• Partner with engineering teams to standardize Infrastructure as Code (IaC) practices, CI/CD pipelines, and deployment workflows.
• Support AI/ML teams by ensuring the platform meets the needs of advanced workloads, including model deployment and monitoring.
• Define and track KPIs for platform performance, developer velocity, and operational reliability, ensuring alignment with DORA metrics.
• Build strong relationships with stakeholders across engineering and business teams to promote a culture of shared ownership and continuous improvement.

What it takes to catch our eye:

• Deep knowledge of DORA metrics and how to build systems to measure and improve software delivery performance.
• Experience with platform engineering, cloud infrastructure (AWS, Azure, or GCP), and distributed systems.
• Hands-on experience with IaC tools like Terraform and observability frameworks like ELK, Prometheus, or similar technologies.
• Familiarity with CI/CD pipeline design and automation tools like GitHub Actions, Jenkins, or ArgoCD.
• Proven success leading large-scale infrastructure initiatives, including modernizing systems and implementing DevOps best practices.
• Ability to translate high-level goals into actionable technical roadmaps.
• Expertise in using metrics to drive decisions, with a track record of implementing systems that provide actionable insights.
• Ability to define and monitor KPIs for platform performance and operational excellence.
• Strong ability to communicate complex technical concepts to technical and non-technical audiences.
• Proven collaboration skills and a history of building consensus across diverse teams.

Come change how the world works.

At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.

Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.

We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.

Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. to learn more about life at Upwork.

Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.

Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.