Sr. Staff Applications Operations Engineer MBE and MBSE

Job Description SummaryElevate your career by joining our team as a Senior Model-Based Engineering (MBE) Application Operations Engineer, where you will play a crucial role in advancing world-class aerospace products. In this dynamic and impactful position, you will be at the forefront of maintaining and optimizing model-based engineering application environments, creating a seamless Digital Thread environment that delivers cutting-edge solutions to our customers. We seek a highly skilled professional with extensive knowledge of MBE processes and applications, capable of deploying and integrating these tools to ensure exceptional performance and customer satisfaction. If you excel in a fast-paced, collaborative setting and are driven to make a significant impact, we want to hear from you!
* This is a hybrid role- but open to remote work for candidates in Eastern or Central Time zones*

Job Description

Role and Responsibilities

In this role, you will:

• Support implementation of the Digital Thread in new program areas needing to implement Model Based Systems Engineering (MBSE)
• Champion the deployment of new and existing Digital Thread environments, and consult with programs on the implementation
• Identify, document, and champion engineering automation best practices and improvements which help engineers be more productive
• Engage strategic vendors of Model Based Systems Engineering technology for application updates and problem solving which address Engineering needs
• Proactively manage priorities and organize work schedule in a dynamic environment
• Execute day to day application maintenance, deliver application upgrades and related planning, and deliver user support
• Responsible for responding/delegating support cases from application customers
• Configure and troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
• Drive customer communication during critical events and lead retrospective meetings
• Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
• Drive root cause investigation implementing any learnings or improvement opportunities
• Drive projects that improve customer experience, application process or performance with minimal guidance
• Assist & own the preparation of end user support documentation and knowledge
• Proactively plan for upcoming changes
• Provide mentorship and guidance to team members
• Inform and train all support teams on new/changed processes/services and drive operational process rigor
• Collaborate with cross functional stakeholders
• Ensure support team readiness and availability
• Investigate the possibilities of automation for self-service of end user support
• Partner with Engineering process owners to align MBE tool capabilities with engineering processes, evaluate, change, and transition to operations.

Required Qualifications

• Bachelor’s Degree from an accredited College or University in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with minimum of 5 years of professional experience, OR associate degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional experience. Professional experience must be in software operations, IT operational or technical engineering.
• Minimum of 5 years of professional experience in IT
• Minimum of 2 years of professional experience in the application of engineering tools/solutions Systems Engineering and Model Based Engineering Tools, specifically Cameo Enterprise Architect and Teamwork Cloud
• Detailed working knowledge (including day to day use on a program) of Modeling tools in the areas of Architecture, Design, and IV&V (e.g. Cameo Enterprise Architect, Teamwork Cloud)
• Excellent written and oral communications skills including presentation and negotiation skills, preparing management level briefings and summary explanations
• Proven problem-solving skills and experience
• NOTE: Military experience is equivalent to professional experience.
• Eligibility Requirement:
• Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

• Desired Qualifications

• Minimum of 2 years of professional experience with Cassandra database cluster implementation, optimization, and maintenance
• Experience with Agile or Model Based Engineering practices, tools, and methods
• Experience working in a multi-site Enterprise environment including facilitating cross organizational solutions in response to diverse objectives
• Experience with Microsoft Office suite of tools, particularly Excel, Project, and PowerPoint
• Experience with Linux and AWS DevCloud server deployments
• Develop technical solutions to complex problems that require the regular use of ingenuity and creativity
• Enterprise Architect experience
• Java, Python, Oracle, MySQL, Web Application Development and/or Syndiea skills and experience
• Understand concepts and demonstrated experience of setting and driving technical direction
• Familiar with elements of gathering functional requirements
• Understand technical standards & concepts to apply to project work
• Interest in current and emerging technologies demonstrated through training, job experience and/or industry activities
• Proven track record of change agent
• Ability to multi-task and prioritize work in a dynamic environment
• Self-directed with demonstrated ability to organize and provide technical leadership for a diverse (both geographic and technical) team

Additional Information:

The base pay range for this position is $127,900-$213,200 USD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on April 11th , 2025.​

Benefits​

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.  ​

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

#LI-Remote - This is a remote position