Sr. Salesforce Support Engineer (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is looking for a Senior Salesforce Support Engineer to join our fast growing Go to Market Applications team. In this role, you will help the team discover creative and sustainable ways to solve business challenges and improve our software capabilities and functionality for our various business stakeholders. You will contribute your expertise in primarily assisting our Sales Reps and Specialists seeking support across the Salesforce landscape - Sales Cloud, CPQ, Service Cloud and Partner, Customer Community. You will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge, expertise and expand your expertise across the L2C space.

What You’ll Do:

• Provide L1 support for Salesforce features, applications and projects. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved

• Resolve customer service issues and skillfully manage complex customer service needs

• Manage end user’s expectations and experience in a way that results in high customer satisfaction

• Collaborate with different dev teams across the platform and bring resolution to the issues

• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers

• Generate/ update custom reports/ dashboards on need basis

• Perform and document root cause analysis on the major problems & recurring issues

• Support ongoing Salesforce administration such as update user permissions, create accounts/profiles, create flows for process automation

• Assist with the design and delivery of our platform and associated technical trainings

• Assist developers in troubleshooting leveraging your strong functional & technical expertise

• Review & troubleshoot support cases for use case accuracy; gaining functional expertise across the platform would be critical for this

• Coordinate with Dev & DevOps teams in identifying the best practices that will help prevent P0s

• Complete assigned project responsibilities

• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

• Maintain a flexible and proactive work environment

What You’ll Need:

• Bachelor’s degree (technical degree preferred)

• 3+ years of software development with at least 3 years of Salesforce application development experience

• Experience working with Sales Cloud, Service Cloud and CPQ

• Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills

• Excellent written and verbal communication skills required, including experience working with various stakeholders and cross-functional teams

• Solid understanding of Salesforce Platform Administration

• Salesforce.com Certified Administrator and Salesforce.com Certified Advanced Administrator

• Debugging / Troubleshooting errors

• Expertise in Flow Automations, with the ability to build lightweight code in Apex, including writing comprehensive tests to ensure code coverage

• Working knowledge of Lightning Web Components and/ or at least 2 years experience writing Javascript code

• Security minded and strong working knowledge of vulnerabilities around SOQL, Apex, and other areas of the platform that can be leveraged by bad actors

Bonus Points:

• Platform Developer certification

• Experience with Salesforce Communities

• Experience with Copado

• Experience developing UI

• Experience developing REST/SOAP API

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $95,000 - $160,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.

Expected Close Date of Job Posting is:12-14-2024