Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
The Sr. Operations Analyst, Marketplace Dynamics, will sit at the intersection of our Provider Marketplace and Customer Experience teams. This role is pivotal in analyzing and reporting key factors driving staffing, scheduling, and forecasting demand and headcount needs to ensure a balanced marketplace that meets our growing customer demand.
Reporting to the Sr. Manager of Provider Pay & Operations, you will utilize data to deliver on a singular goal: ensuring every patient gets timely, high-quality healthcare and support. You will help build for scale, enabling our provider and customer experience teams to care for the growing number of patients on the Hims & Hers platform. As a key advisor to the Care Operations leadership team, you will help build the data-driven foundation that powers business decisions at Hims & Hers, from executive-level strategy to day-to-day operational execution.
- Consistently lead complex data analyses and forecasting using tools such as SQL, Looker, or Excel/Google Sheets, uncovering trends and patterns to provide valuable insights into the 'why' behind these trends.
- Ensure a balanced marketplace by providing detailed data-driven strategies and actionable recommendations on staffing levels during seasonal variances and other fluctuations in volume.
- Track and monitor overall workforce operations, including productivity, engagement, retention, and coverage to identify trends and patterns that impact staffing and demand.
- Monitor business performance daily to identify and mitigate issues/opportunities that are highlighted in the data. Work cross-functionally with Product, Customer Support, and Medical Affairs to address those issues and opportunities.
- Build for scale: Proactively identify, codify, and implement a core platform for data-driven decision-making related to marketplace balance and workforce experience.
- BS/BA or equivalent, with a focus in analytics, business, economics, or finance ()
- 5+ years relevant experience in a strategic problem-solving role; prior experience in consulting, analytics, or healthcare operations in a fast-paced, high-growth, and rapidly changing environment, or similar
- Quantitative Analysis and Data Modeling: Advanced proficiency in quantitative analysis, data modeling, and forecasting using tools such as Looker, Excel/Google Sheets, and no-code/low-code automation tools.
- SQL Proficiency: Extensive experience with SQL, including writing complex queries and extracting data from multiple tables to support data analysis and reporting needs.
- Forecasting Expertise: Expert knowledge of forecasting methodologies, preferably in a high-growth DTC company or consumer marketplace, with the ability to anticipate and plan for future volume changes and staffing needs.
- Business Acumen: Excellent written and verbal communication skills, with proven experience presenting complex data and insights to senior cross-functional stakeholders clearly and concisely.
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- Employee discounts on hims & hers & Apostrophe online products
- 401k benefits with employer matching contribution
- Offsite team retreats
Outlined below is a reasonable estimate of H&H’s compensation range for this role for . If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.
The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.
Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.
An estimate of the current salary range for US-based employees is
$115,000—$130,000 USD
What We Do
Hims and Hers offers a modern approach to health and wellness. Our mission is to eliminate stigmas and make it easier for people to access care and treatment for the conditions that impact their daily lives. That starts with creating an open and honest culture of care that is accessible for everyone, no matter who you are or where you live.
Why Work With Us
Our mission is to make it easier for people to access care and treatment for the conditions that impact their day-to-day lives, whether that involves finding the right birth control, addressing hair loss or skincare issues, or treating low libido. We’re searching for talented, high-performing, and passionate people to join our growing team!
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