Sr. Manager, Salesforce

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role:

We are seeking an experienced and hands-on Manager to lead, manage and mentor a team of Salesforce Developers, Business Analysts and Salesforce contractors. The ideal candidate will have a strong technical background in Salesforce development and a proven track record of managing successful development teams in a fast-paced environment. This role will involve overseeing the design, development, and implementation of Salesforce solutions to meet business and company needs.

This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States.

Responsibilities

• Lead and manage a team of Salesforce Developers, Admins and Business Analysts, providing guidance, support, and curation of opportunities in an agile environment
• Partner and consult with business stakeholders to identify priorities, make tradeoffs, and define business requirements against the roadmap
• Oversee the design, development, and implementation of custom Salesforce applications and solutions
• Ensure the successful delivery of Salesforce projects on time and within budget
• Maintain and enhance existing Salesforce applications, ensuring optimal performance and reliability
• Ensure work and code quality, DevOps & CI/CD adherence, agile development best practices, and process excellence
• High level troubleshooting and resolution of technical issues related to Salesforce
• Provide training, support and enablement to end-users and other team members as needed
• Own incident management and post-incident analysis
• Be passionate about new tech solutions and AI, as well as the latest Salesforce trends and features including Einstein and Agentforce
• Skilled at interface and collaboration with Engineering, product, and cross-functional teams.
• Demonstrate and evangelize a security-focused mindset

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum of 3+ years experience in management, 8+ in Salesforce development and administration
• Exceptional communication and interpersonal skills
• Proven experience in managing, leading and developing a technical team
• Strong knowledge of Salesforce architecture, including Sales and Service Clouds; proficiency developing with Lightning components, Apex, Visualforce, and Salesforce APIs
• Excellent problem-solving skills and the ability to work under pressure
• International implementation/migration experience and exposure to GDPR compliance a plus
• Salesforce Certified Platform Developer 1 certification encouraged, additional Salesforce certifications a plus

Protect yourself from recruitment fraud

Lyra Health does not use text or chat applications to conduct interviews or make job offers. We have a thoughtful and interactive interview process that primarily includes video-based interviews with our hiring teams. Communications will always be conducted from lyrahealth(dot)com or lyraclinical(dot)com domain names. Please disregard any other communications that do not include these domain names but appear to be from Lyra Recruiting.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."