Sr. Manager, Billing & Payment Operations

About the teamThe Billing, eCommerce and Accounts Receivable team is a team within the finance operations group and serves as the front line for Zillow Group’s customer facing finance operations. The team's scope ranges from eCommerce Payments support, to online and billed in arrears services. They provide customer support for Zillow's external agent partners and several internal teams. This role offers excellent exposure with the expectation to collaborate with many other groups across the organization. Join a dynamic team that helps drive the company towards its goals, with an abundance of growth opportunities along the way!

About the role

The Sr. Manager of Billing & Payment Operations will lead the billing operations team and the cash applications operations team. The Senior Manager will build durable internal controls over the accuracy and completeness of customer invoicing, billing reconciliations, and the customer payment applications.

Our culture is our biggest strength. At Zillow Group, people treat each other with respect and cultivate a culture of collaboration, visibility, accountability, and fun!

You must be flexible to work with ambiguity while operating in a fast-paced dynamic environment. You show that you are not afraid of working with large amounts of data, and to make it all come together into relevant metrics used to make strategic business decisions.

Responsibilities

• Develop and implement processes and controls to ensure that the invoice and billing processes are accurate and complete across multiple billing systems including customer portal billing process.
• Establish and implement policies, guidelines, and procedures to ensure compliance, accuracy, and operational efficiency. Focus on setting processes to proactively inspect the reporting, trends and operations to prevent errors and gaps in the billing process.
• Lead the resolution for internal and external billing and cash applications inquiries and to resolve discrepancies and proactively build processes to prevent future issues.
• Collaborate with cross-departmental leadership to assess resource needs and improve efficiency and internal controls.
• Cultivate a culture of continuous learning and productivity to support a high-performing team environment.
• Manage and mentor a team of revenue professionals that identify ways to prevent revenue leakage or loss, reduce costs associated with business operations.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $128,600.00 - $205,400.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Minimum 7-10 years of work experience in leading finance operations and accounting teams with at least 3 years of leading managers. Direct management of Billing operations, ash applications and account reconciliations in the technology industry is preferred.
• Leadership: Proven record of leading and developing high-performing teams with a focus on getting results and encouraging a collaborative environment
• Analytical Skills: Exceptional analytical and problem-solving skills with a data-driven approach to decision-making; experience in building complex financial models is a must
• Strategic Approach: Ability to translate business goals into clear financial goals with track record of navigating complex, constantly evolving environment
• Communication: Excellent written and interpersonal communication skills with experience working with cross functional leadership teams
• Additional desired software experience includes Zuora, Stripe, Tableau in addition to solid use of excel and google applications.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.