Sr. IT System Administrator

Sr. IT – System Administrator

Position Overview

As the Information Technology (IT) System Administrator you will deliver comprehensive technical support services to ecoATM IT systems that service all employees. This position is a crucial member of the IT Systems team headquartered in San Diego CA. You are a critical member of the IT team and will share responsibility for IT related inventory procurement, system maintenance, and vendor management.

Essential Tasks:

· Provide hardware and software technical support to end users in collaboration with the IT Systems team.

· Build highly resilient, high-performance, scalable, and flexible systems

· Exercise a high degree of responsibility for the processes, systems, and tools you create and manage

· Make recommendations, justify, and implement improvements using an accepted change control methodology

· Define, document and follow standards and best practices for systems design, testing, and implementation

· Drive scripting and automation to develop solutions to common problems

· Identify, analyze/troubleshoot and resolve IT issues

· Email administration and support

· Work on IT budgets regarding purchasing, invoicing and receiving of IT equipment.

· Testing and usability of new end user systems /solutions.

· Azure Active Directory user management

· Fileserver permission management (share drives, One Drive, etc..)

· Windows servers/Exchange management (until all systems are migrated to O365)

· Liaison with IT department in Louisville facility for troubleshooting and problem solve issues.

· Perform network and system administration duties such as setting up network and email accounts and troubleshooting activities

· Vendor management to all security and IT related vendors.

· Support of all IT systems (JAMF, INTUNE, O365, Wireless Controllers, Network Devices, and supporting IT systems in the Cloud.

· Facilitate the implementation, testing and continuous improvement of preparedness. contingency, emergency response and recovery plans

Education & Experience

· Bachelor’s degree in information technology, information systems, business or related field preferred.

· Apple Certified Technical Coordinator/ System Administrator (ACTC or ACSA certification) preferred.

· 6+ years professional experience as IT support and administration for an office and server systems.

· Expert knowledge of Mac computers and Microsoft Windows personal computers

· Python, Bash, PowerShell (or similar) scripting experience preferred

· Strong working knowledge of Microsoft Servers, Linux servers, Cisco networking and support.

· Experience troubleshooting and resolving issues related to the following system management programs: Exchange, O365, JAMF, INTUNE, Azure AD, Windows Server, Windows IIS, Windows SQL Server, Cisco Wireless Networks.

· Some experience preferred with Linux services such as MySQL, Grafana, NGINX, Apache

· Some experience with configuration management, provisioning, infrastructure as code, and other DevOps concepts and tools.

· Some experience with In-Tune, JAMF, and Qualys preferred.

· Networking experience in IPv4, switching, routing, firewalls and HA architecture.

· Innovate for Growth: Always think about how to make improvements. Don’t be afraid to implement changes that map to business strategy.

Knowledge, Skills & Abilities

· Expertise in creating repeatable, reliable, scalable systems architectures, with high availability, fault tolerance, performance tuning, monitoring, and statistics/metrics collection.

· Expert working knowledge, including the ability to setup, configure, upgrade, manage, and troubleshoot, Windows-based systems and services (i.e. SCCM, Active Directory, DNS, DHCP).

· Lead & Adapt to Change: Thrive in a changing environment and drive operational efficiencies that map to changing needs.

· Creative approach to problem solving and troubleshooting.

· Strong communications skills with the ability to communicate with internal/external customers, vendors, management etc. in both formal and informal situations

· Stay abreast of cutting-edge technology trends.

· Be organized, detail oriented and thoughtful.