Sr. IT Support Specialist

Confidence can sometimes hold us back from applying for a job. Here’s a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day.

Job Description:

As a Sr. IT Support Specialist at Poshmark you will have a unique opportunity to grow your own skills as we grow our IT team and create an amazing work experience for our colleagues. It’s your role to support day-to-day operations, onboard and offboard employees, troubleshoot all technical issues and escalate them as needed, assist with audio/video, build documentation, and help IT stay in compliance. 

Responsibilities:

• Onboarding and offboarding - deploying/retrieving computers and creating/disabling accounts, provide orientation, training, providing technical guidance where needed

• Support Poshmark employees in troubleshooting and resolving technical problems with: IT hardware/software, SaaS platforms access, Networking, A/V and Communications systems

• Manage and deploy corporate Macs and Windows machines, coordinate warranty repairs, process upgrades and/or loaners to make sure our team has functional technology

• Manage VOIP and conference room systems and provide local and remote meeting support for conferencing, company meetings, meetups and events

• Administer and troubleshoot SaaS application access and user groups

• Document support and operations processes and procedures

• Manage hardware and software procurement, asset tagging and assignment

• Maintain accurate Asset Management records

• Design and execute projects to improve systems and operations

• Being proactive on potential issues and security risks

3-6 Month Accomplishments:

• Develop relationships with the IT team and direct cross-functional teams

• Have a firm understanding of the IT systems and infrastructure

• Begin to have ownership of one core IT system or area

• Able to think outside the box and be resourceful in troubleshooting all technical issues in regards to hardware, software, networking and SaaS platform access and connections

• Create 50+ additional and or updated documentation articles to add to the knowledge base

• Further improve the onboarding/offboarding experience as this can always be better

6-12 Month Accomplishments:

• Cross-trained across all IT systems to have a minimum of administration knowledge of the systems

• Assist in design, implementation, and maintenance of regulatory compliance standards surrounding IT security

• Ability to help hire/train new teammates as the company grows 

• Oversee and manage projects surrounding process improvements in area of ownership or take on challenging projects of other areas

• Create approximately 100 knowledge base articles to further assist the team

Requirement:

• Minimum of 2-4 years as an in-house IT Support Tech, or equivalent experience

• Associates Degree in Information Technology, Computer Science or related field and/or related experience - a plus

• Understanding and practicing of IT Security best practices

• Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA and other Atlassian products

• Sound knowledge of information and communications technology fundamentals

• Keen ability to troubleshoot and help Poshmark employees solve hardware and software issues on all technical fronts

• Experience with troubleshooting network and connection issues in a corporate network environment (TCP/IP, DHCP, DNS, VPN, etc)

• Experience with setup, managing, and support of A/V systems in conference room and large meeting areas

• Experience administering and troubleshooting hosted productivity and communications applications, including but not limited to G-Suite, Dropbox, MS Office, OKTA or other SSO and other commonly used SaaS systems, and the ability to train and support employees on their use

• Fundamental knowledge of MDM tools such as JAMF and VMWare Workspace One

• Able to lift 50 lbs.

• A positive, service-oriented attitude, with exceptional problem-solving skills

• Good verbal and written communications skills

• Ability to work independently or with the team

• Have an organized and methodical approach to work and systems

• Creative ideas for continued improvements in processes and service quality

• Amazing at managing priorities and workload

Bonus Skill:

• A+

• Network+

• Security+

• Apple Certified Support Professional (ACSP)

• Apple Certified Maintenance Technician (ACMT)

Salary Range:

$68,000.00 - $94,500.00 Annual

About Us

Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Designed to make online selling fun, more social and easier than ever, Poshmark empowers its sellers to turn their closet into a thriving business and share their style with the world. Since its founding in 2011, Poshmark has grown its community to over 130 million users and generated over $10 billion in GMV, helping sellers realize billions in earnings, delighting buyers with deals and one-of-a-kind items, and building a more sustainable future for fashion. For more information, please visit www.poshmark.com, and for company news, visit newsroom.poshmark.com.

Why Poshmark?

At Poshmark, we’re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We’re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We’re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We’re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever.  We will set you up with comprehensive global and in-country benefits to support you and your family needs.

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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