Account Manager

Fellow is on a mission to give you the gear, the guidance, and the coffee to make your brewing routine a moment of creativity. We design products for your countertop—not your cupboard—full of thoughtful features you’ll actually use. Headquartered out of San Francisco’s Mission District, Fellow has grown from a Kickstarter campaign into a global brand with distributors and customers in more than 50 countries. Welcome to a brighter, less boring morning!

Position Overview: 

We are looking for an experienced and driven Account Manager of SMB Retail to join our growing team and help expand our retail presence across multiple channels. In this role, you will be responsible for managing and growing a portfolio of small to medium-sized retail accounts within the housewares, gift, outdoor, and grocery industries. You’ll be at the forefront of building relationships with retailers, driving revenue growth, and representing the Fellow brand in key markets. This is a hands-on role that involves end-to-end sales management—from prospecting new accounts to nurturing existing ones, all while providing exceptional service and delivering growth targets. We are looking for someone who can thrive in a start-up environment, is very detail oriented and has clear, concise, and timely communication internally and externally. 

The Account Manager of SMB Retail will accomplish all of this while living out Fellowship Thinking, our leadership principles:

• Fellowship Thinking centers our customers, always.
• Fellowship Thinking views all goals as shared.
• Fellowship Thinking never stops improving.
• Fellowship Thinking says “yes, if”.
• Fellowship Thinking deliberately seeks equity. 

This role is based in our office in San Francisco, CA and is required to be in-office 3 days per week. This role will potentially require some travel for trade shows and industry events throughout the year.

Responsibilities:

• Manage and cultivate relationships with retail accounts in the housewares, gift, outdoor, and grocery sectors.
• Manage the full sales cycle, including identifying new prospects, presenting product offerings, negotiating terms, and closing deals.
• Generate new business opportunities by outbound prospecting and identifying untapped retail channels and accounts.
• Monitor orders, sales performance, and customer satisfaction, ensuring smooth execution from order placement to fulfillment.
• Serve as the main point of contact for your accounts, providing consistent, high-touch communication and ensuring a top-tier customer experience.
• Utilize CRM software (Salesforce) to work lead funnel, track and manage sales activities, and maintain an up-to-date account database.

Requirements:

• 3-5+ years of experience in a sales account management role, with a proven track record in managing retail accounts within consumer goods, housewares, gift, outdoor, or grocery industries. Experience working with specialty products and an understanding of the premium consumer market is a plus.
• Strong interpersonal, communication, and negotiation skills with the ability to build and maintain long-term relationships.
• Detail-oriented with excellent organizational and time management skills; ability to manage multiple accounts and prioritize tasks effectively.
• Proficiency working with Salesforce, Netsuite, Asana, Google Suite

Benefits:

• Competitive compensation including employee equity plan
• Generous paid time off plan
• 401k with company contribution after 6 months of employment
• Medical/dental/vision insurance
• Better Yourself Wellness credit & Better Your Community donation matching
• Monthly Fitness Stipend
• Summer Fridays
• Paid Parental Leave
• Generous discount on Fellow products
• Best coffee anywhere

Salary: $96,000 - $108,000 OTE

Our highest goal at Fellow is creating a safe, inclusive, and rewarding environment where everyone can bring their whole selves to work and thrive. We are committed to building diverse teams and strongly encourage people from underrepresented groups, including but not limited to women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. 

Fellow is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity, gender expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.