Software Engineer III - L2, L3 Support

Job Description
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorgan Chase within the Commercial & Investment Bank , you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities

• Serve as an escalation contact for L2 and L3 support teams, handling critical incidents and ensuring timely resolution.
• Collaborate with SRE, Development, and Operations teams to prevent the recurrence of major incidents.
• Troubleshoot and resolve issues related to Kubernetes clusters, deployments, and networking.
• Define and refine alerts, dashboards, and logging strategies for proactive issue detection.
• Work closely with engineering and operations teams to support deployment and maintenance activities.
• Maintain up-to-date documentation, runbooks, and knowledge articles for troubleshooting.
• Develop and enhance automation scripts to reduce manual intervention.
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years of applied experience
• Experience in L2 & L3 support, SRE, or DevOps roles.
• Experience in handling client-facing applications.
• Experience with Kubernetes (troubleshooting, deployment, networking, and scaling).
• Expertise in monitoring and observability tools like Dynatrace, Datadog, Apica, Prometheus, Grafana, Splunk, OTel2
• Solid understanding of incident management.
• Basic understanding of cloud platforms like AWS, GCP, Azure, and networking fundamentals.
• Experience with log management and analysis for debugging production issues.

Preferred qualifications, capabilities, and skills

• Proficiency in at least one scripting or programming language (Python, Bash, Go, etc.).

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.