SMB Sales Manager

The Sales Team at Loop is the engine that powers the business. In an ever evolving market and company, the sales team seeks to provide revenue and stability that can accelerate our vision to market.

Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

At Loop, we believe that flexibility and choice are what allow you to do your best work. With our Blended Working Environment, you have options ranging from joining our HQ office (in Columbus, Ohio), opting into a Hub (a location with 4+ team members), or staying totally secluded (our version of remote). Our team is spread across the United States, select provinces in Canada (Ontario & British Columbia), and the United Kingdom. Wherever you live, you can create the work environment that best matches your preferences and lifestyle.

What You'll Do:

• Foster a high-performance, growth-oriented sales culture, where continuous improvement and energy are celebrated daily.
• Develop and maintain a deep understanding of our market space, its players, our buyers and their pain points, our platform and the impact it has on the merchants we serve.
• Drive sales efficiency and innovation, experimenting with new ways to source pipeline, optimize processes, and increase win rates.
• Monitor performance metrics and proactively identify opportunities for individual and team improvement.
• Coach and develop Sellers at all levels, ensuring faster ramp-up for newly promoted SDRs and AEs.
• Problem solve with Sellers, peers and leaders to overcome challenges and to capture opportunities in the day-to-day operating environment across campaigns and outreach, on deals and within the end-to-end selling infrastructure.
• Celebrate learning from both successes and failures, fostering a mindset of continuous growth.
• Align your team with company goals and stay up-to-date on go-to-market strategies and industry trends.
• Design and implement incentive programs that drive desired behaviors and outcomes.
• Recruit, develop, and retain top talent, fostering career growth and mobility within the team and across Loop.

Your Experience:

• Experience in B2B SaaS sales, experience with Shopify or ecommerce would be a huge plus for us! 
• You have progressive experience leading and managing Account Executives and/or Business Development Representatives who have delivered results that you’re proud of.
• You’ve worked at a startup company (or a few) and know what it means to make it through the various stages of rapid growth.
• Experience recruiting, hiring, and developing high-performing teams and leading them through continuous change as the day-to-day operating environment is evolved in order to scale.
• Have an attitude that truly nothing is “not your job.” You should feel excited by the need to act like an owner to solve problems and dig in, wherever needed.
• You have a collaborative work style and have created exceptional partnerships with your peers in Sales and Marketing as well as with other internal and external stakeholders, and quickly became one of their favorite people to work with.

#LI-JG1

Loop Story

In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.

We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.

We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.

Learn more about us here: https://loopreturns.com/careers.

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