Site Reliability Engineer (5667)

As Site Reliability Engineer, you’ll lead the design, implementation, and management of highly available and scalable systems, applying industry best practices and reliability engineering principles.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Collaborate with cross-functional teams to identify performance bottlenecks, troubleshoot complex issues, and optimize system performance to meet defined service level objectives.
• Design and implement monitoring, alerting, and incident response strategies to proactively identify and mitigate potential issues, ensuring uninterrupted service availability.
• Drive automation initiatives to streamline deployment, configuration management, and infrastructure provisioning processes.
• Develop and maintain comprehensive documentation for system configurations, processes, and procedures.
• Participate in on-call rotations and respond to incidents, working diligently to resolve issues and prevent recurrence.

What you’ll need to succeed:

• Possess an active Secret U.S. Government security clearance or higher
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of professional experience in a Site Reliability Engineering role or similar capacity.
• Strong experience with cloud technologies (e.g., AWS, Azure, GCP) and infrastructure as code (e.g., Terraform, Ansible).
• Proficiency in managing, leading, and engineering incident and outage response
• Strong engineering experience in network protocols (e.g., TCP/IP, DNS, HTTP/HTTPS, Load Balancing, etc.)
• Proficiency in programming and scripting languages (e.g., Python, Go, Bash) and RPA (e.g. Blue Prism, UIPath) to automate tasks and develop tools.
• Deep understanding of containerization and orchestration technologies (e.g., Kubernetes, Docker).
• Expertise in implementing and managing monitoring and logging solutions (e.g., Splunk, Prometheus, Grafana, ELK stack).
• Familiarity with CI/CD pipeline development and management (e.g., GitLab CI, Azure DevOps, AWS Lambda, Jenkins)
• Proven track record of designing, building, and maintaining highly available and scalable systems.
• Expert proficiency in developing automated functional, regression and performance tests and developing automated testing standards for development teams.
• Experience facilitating change and configuration management processes to drive reliability.
• Strong problem-solving skills, with the ability to diagnose complex issues and implement effective solutions.
• Excellent communication skills, with the ability to collaborate effectively across diverse teams.