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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
We are seeking a highly skilled and experienced ServiceNow Engineering Manager to lead our ServiceNow development team. In this role, you will oversee the design, implementation, and optimization of ServiceNow solutions across GRC/IRM, CMDB, HRSD, ITSM and other modules. You will be responsible for driving technical initiatives, guiding a team of engineers, and ensuring the successful delivery of ServiceNow solutions to meet business needs and compliance requirements.
What you’ll do:
- Lead and manage a team of ServiceNow engineers, providing guidance, mentorship, and support to ensure successful project execution
- Cultivate a collaborative, results-driven, and forward-thinking work environment that inspires creativity and maximizes productivity
- Oversee and and participate in the configuration, customization, and integration of ServiceNow across various modules
- Establish and enforce robust development standards and governance processes across the ServiceNow platform to ensure high-quality, scalable, and sustainable solutions
- Ensure strict adherence to coding standards, best practices, and security policies, ensuring the team delivers solutions that are efficient, scalable, and maintainable
- Ensure that ServiceNow configurations adhere to security best practices and regulatory compliance requirements (e.g., GDPR, HIPAA)
- Stay ahead of the curve by keeping up-to-date with the latest ServiceNow platform upgrades, new features, and industry best practices, continuously enhancing the platform’s capabilities
- Lead the implementation and configuration of ServiceNow’s GRC and IRM modules to meet enterprise risk management, compliance, and audit requirements
- Design and implement a technical debt remediation plan, in alignment with the architecture and operating model strategy of the SMO
- Monitor and optimize the performance of the ServiceNow platform, proactively identifying and addressing issues to ensure consistent service delivery
- Develop and execute key performance indicators (KPIs) to measure team success and align with broader organizational goals
- Communicate proactively with key stakeholders, providing transparent updates on progress, challenges, and opportunities to ensure full alignment
- Take on additional responsibilities as needed to support organizational goals and operational needs
What you’ll need:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 4+ years experience as ServiceNow Engineering Manager
- Strong experience in ServiceNow application development, including JavaScript, ServiceNow scripting, and custom application development
- Expertise in ServiceNow GRC and IRM module implementation and configuration
- Experience with ServiceNow integration techniques (e.g., REST, SOAP, MID Server, web services)
- Experience with all the ServiceNow modules
- Deep understanding of the ITSM framework (ITIL) and how to leverage it to drive business outcomes
- Familiarity with ServiceNow reporting, dashboard creation, and data analytics
- Able to provide security standards beyond workday platform
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
Nice to have:
- ServiceNow Certified Implementation Specialist – GRC
- ServiceNow Certified System Administrator
- ITIL V4 Certification
- ServiceNow Certified Application Developer
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Top Skills
SoFi San Francisco, California, USA Office
Our new headquarters opened in 2019. The office provides an open work environment, an all-hands area, a café, library, coffee points on every floor, and executive conference rooms. The game room and roof-top lounge area provide space to take a break and look at the incredible downtown view.
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