About Highnote
Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an all in one card issuer processor and program management platform. We give digital-first organizations the flexibility to easily issue and process payment cards that accelerate business growth and profitability.
We’ve raised $104M+ and grown our team to 120+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states.
Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.
We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen.
The Opportunity
Highnote is looking for a dynamic Senior Technical Writer to help own and shape our API documentation and support guides experiences. This person has strong technical writing skills to build accurate and user-friendly API documentation. You will play a critical role in helping drive developer adoption of Highnote’s API and future developer-facing products. You will work closely with our customers and partner with Highnote’s Product Design and Product Management teams.
What you’ll be doing:
- Create and maintain high-quality API Documentation and Support Guides, including reference guides, developer guides, and tutorials
- Collaborate with our product and engineering teams to develop accurate and user-friendly API documentation and Support Guides
- Organize and structure the Highnote API Documentation and Support Guides
- Keep the API documentation up-to-date with the latest API releases, changes, and improvements
- Evaluate API design and provide feedback to improve the clarity, consistency, and usability of API interfaces
- Develop a strong understanding of the Highnote product ecosystem and expert knowledge of the product and customers you support.
What we are looking for:
- 5+ years of experience as a Technical Writer, with a focus on API documentation
- Experience writing effective technical content for a developer audience
- Experience working with a content management system (Hygraph, Contentful)
- Sharp writing skills, and ability to accept and provide editorial feedback
- Strong understanding of APIs, GraphQL, and programming concepts
- Experience working in a fast-paced, dynamic environment
- Ability to thrive in an environment that grants you a lot of autonomy to explore creative solutions and guide the product vision
Why Highnote?
- We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization.
- We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees.
- We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity.
- We’re backed by Oak HC/FT, Costanoa Ventures, and XYZ Ventures. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).
Highnote benefits
- Flexible Paid Time Off
- 100% healthcare coverage + 75% coverage for dependents
- 401k program
- Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
- Equity in Highnote
- Stipend to build out your home office; internet and phone reimbursement
- At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $125,000-$175,000.
Please note that positions located in San Francisco are hybrid and include core working days of Tuesday, Wednesday, Thursday in office. We provide flexible work options based on distance from our downtown SF office. Highnote believes in the power of face-to-face, personal connection. As a result, we prioritize in-person candidates.
Highnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people from all backgrounds and identities to apply. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by US federal state or local laws, or the laws of the country or jurisdiction where you work. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e.: she/her, he/him, they/them, etc).
What We Do
Highnote is the world’s most modern card platform, purpose-built to grow customer loyalty, engagement, and revenue through embedded card issuance experiences.
With an all-in-one platform and a fully integrated issuer processor built from scratch to address the use cases of today and tomorrow, Highnote gives you unparalleled control, flexibility, and speed to realize your customer vision through innovative embedded finance experiences.
Utilizing the developer-friendly Highnote platform, product and engineering teams at digital enterprises of all sizes can easily and efficiently embed virtual and physical payment cards (commercial and consumer prepaid, debit, credit, and charge), ledger, and wallet capabilities into their existing products, creating compelling value for users while growing revenue and building a unique and differentiated brand.
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