Senior Technical Solutions Consultant

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team
The Technical Solutions Consultant (TSC) team is a globally distributed team of experts who are passionate about driving customer value and solutions success. TSC team members engage with enterprise organizations with some of the most complex business challenges and help them use Atlassian's Cloud platform to power their underlying teams and businesses.
They partner with Sales, Solutions Engineering, Support, and Customer Success teams across Atlassian to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals on Atlassian's Cloud platform during the pre-sales cycle.
What you'll do

• Design technical solutions and prescriptive solution-specific guidance for direct customer engagements

• Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
• Understand technical requirements, guide implementation of solutions, and ensure successful product adoption
• Identifying customer business challenges; provide insights that help decision-makers discover opportunities and the value of addressing them with Atlassian's Cloud solutions to achieve better long-term results.
• Create solution content to support customer goals and outcomes
• Map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
• Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams in their specific solution area(s)
• Collaborate with cross-functional teams across Sales and GTM teams, CSS, Channel and other internal and external Partner teams to support the client, identify and promote new and expansion opportunities, and drive success.
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background

• 8+ years of experience within SaaS companies

• 2+ years of Enterprise customer-facing roles
• Demonstrated expertise in SaaS and Atlassian Cloud
• Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, Crowd, etc.
• Background in SaaS based-architectures, integration methods, and security considerations
• Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
• Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps.
• Technical product demonstration, documentation, and presentation experience
• Comfort speaking to and influencing a customer's technical teams
• Experience helping an organization adopt an Atlassian product or similar product

It's great if you have, but not required

• Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experience working with large customers in a consulting or technical expert capacity
• Demonstrated experience leading cross-team projects, partnering effectively with Sales, Product, Support, and other teams
• Experience working with Fortune 500 enterprise customers in a consulting or technical expert capacity
• Specific industry experience in one or more of: Finance, Healthcare, Automotive, Public Sector, Technology, Communications, and Manufacturing.

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $156,300 - $208,400
Zone B: $140,700 - $187,600
Zone C: $129,800 - $173,000
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .