Senior Technical Program Manager

About Mux

Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.

We’re committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them.

You’ll join a tight-knit team with experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premiere conference for video engineers in the world. 

We’re backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team.

We are building something big together. We’d love to hear from you!

About the Role 

As a Senior Technical Program Manager at Mux, you will play a pivotal role in enabling engineering success by driving the execution and management of day-to-day activities that keep our organization running efficiently and effectively. You can think strategically yet thrive on rolling up your sleeves to fill gaps, tackle immediate challenges, and support wherever needed to ensure programs and execution progress seamlessly. You will uncover efficiencies, reduce complexity, and ensure that systems, processes, and resources remain aligned and operational. Your ability to navigate deeply technical domains enables you to reason effectively and make informed decisions. 

What You'll Do 

• Operational Strategy: Identify and prioritize strategic investments to streamline engineering operations and enhance operational rigor. Sequence and prioritize work for engineering teams to drive efficient execution.
• Implementation: You will be the leader of operational strategy and team initiatives. Influence and empower teams to deliver with quality and efficiency. Manage issue escalations, remove blockers, and reduce complexity to maintain momentum and progress.
• Project Delivery: Oversee and manage multiple technically complex, cross-functional projects, collaborating closely with Engineering and Product Managers.
• Process Improvement: Monitor, evaluate, and enhance engineering processes to ensure sustained efficiency.
• Hands-On Support: Embrace unglamorous but critical tasks, such as triaging issues, resolving blockers, chasing deliverables, and running meetings to ensure project delivery stays aligned and focused
• Technical Understanding: Develop a working knowledge of the tech stack to effectively support deeply technical teams

Who You Are

• Minimum of 8 years experience in a technology role working directly with software engineers, with at least 2 years in a Technical Program Manager role.A track record of managing large, technically complex projects spanning multiple teams and external vendors.
• Analytical rigor: develop structured approaches to problem-solving and drive to support decisions with logic and data.
• Utility Mindset: You embrace a utility mindset and are willing to tackle non-glamorous, high-impact problems to fill gaps and ensure success.
• Excel at juggling many tasks, context switching, and communicating technically complex problems.
• Able to ramp quickly into a problem, project, or domain and route the team around problems.
• System Thinking - Excel at understanding and analyzing complex systems across people, processes and technology and identifying interdependencies.
•  Experience operating in a highly technical domain (e.g Video engineering, Distributed Systems, Cloud infrastructure, etc)

In our commitment to provide transparency with candidates, we openly share base pay ranges for all job postings within the United States, regardless of the state. These pay ranges are established using standardized criteria, including job function, level, and location. They're also benchmarked against similar companies in a similar stage of growth. The starting base pay for this position is between $175-$200K . Actual pay is influenced by various factors such as location, skills, depth of experience, and internal equity.

If you don't have all of these requirements but think your experience could be a great fit, that's okay! Please apply and we can talk about what's most needed in the role.

U.S. Benefits

You'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Reddit, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance. We are remote-equal, with an office space in Downtown San Francisco and London. 

• Flexible PTO + 11 company holidays
• Weekly no-meeting days + quarterly focus weeks
• Healthy work-life balance encouraged
• Competitive health, dental, and vision insurance (100% employee and 65% dependent premium coverage)
• Fully funded fertility benefits
• HSA available, compatible with high deductible plan only ($100 per single employee/month & $200 per family/month employer contribution)
• FSA available
• Short-term and long-term disability insurance
• Group life insurance
• Travel accident insurance
• Employee Assistance Program (EAP)
• Medical support concierge service
• 401(k)
• Paid parental leave
• Investment in career growth through professional development stipend
• Reimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customers
• Lunch reimbursement program

Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.