Senior Technical Program Manager, Trust & Safety

About This Role

Strava is the leading subscription platform at the center of connected fitness, with more than 100 million community members in over 190 countries. The platform offers a holistic view of your active lifestyle, no matter where you live, which sport you love and/or what device you use. Everyone belongs on Strava when they are pursuing an active life.

We are seeking a Senior Technical Program Manager for our Trust & Safety Team to lead cross-functional programs & initiatives that span Product Management, Design, Research, Engineering, Legal, and Marketing. The position will partner with teams to develop and elevate successful ways of working, and maintain strong and clear communication channels.

The ideal candidate has a strong grasp of the product development process and can partner with cross-functional teams to architect ways of working for scale. We are looking for candidates who are comfortable with ambiguity and are able to provide structure and leadership in leading complex programs. You’ll influence how we approach problem-solving and scale those takeaways across our product development process.

This hybrid role is based in San Francisco, CA.

For more information on compensation and benefits, please click here.

You’re excited about this opportunity because you will:

• Lead the full lifecycle of large programs & initiatives from ideation through launch and post-launch
• Serve as the connective tissue across cross-functional teams, bringing remote teams together spanning different time zones to champion collaboration, improve decision-making, and deliver value
• Lead program communications with key partners at all levels across the company to enable visibility and timely information sharing
• Anticipate and mitigate risk by conducting assessments across the program to determine if the implementation plans meet requirements and will achieve strategic objectives
• Act as a primary escalation path for any program-related issues for assigned programs
• Create and improve product and technical operations so that programs and teams operate efficiently
• Demonstrate proficiency in leveraging technological solutions such as Jira, Confluence, Airtable, and others to streamline workflows and enhance program and team efficiency

You will be successful here by:

• Being a positive influence, a great communicator, and a team player
• Understanding and evangelizing your program’s strategy and its benefits to Strava
• Keeping a growth mindset. Constantly asking how we can improve our frameworks and processes
• Not being afraid to ask questions, learn, share, and iterate on ways of working and program management tactics
• Having strong communication, collaboration, problem-solving, and presentation skills
• Adopt a roll-up-the-sleeve mentality and demonstrate flexibility in navigating dynamic work environments.

We’re excited about you because:

• You are eager to help drive forward our commitment to becoming an antiracist company through the lenses of audience understanding, product development, messaging and communication
• You have a minimum of 5 years of software program management experience
• You have experience within trust & safety, integrity or security teams 
• You bring energy, ideas, and creativity to the team
• You are proactive and curious by nature
• You have a strong understanding of the product development life cycle
• You have an appreciation for quality and craftsmanship

About Strava

Strava is Swedish for “strive,” which epitomizes who we are and what we do. We’re a passionate and committed team, unified by our mission to connect athletes to what motivates them and help them find their personal best. With billions of activity uploads from all over the world, we have a humbling and adventurous vision: to be the record of the world’s athletic activities and the technology that makes every effort count.

Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage diverse teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together.

In light of the global pandemic, Strava is currently working in a distributed capacity. As always, we remain committed to fully supporting our employees, especially their mental health and wellbeing, through these challenging times. Despite challenges in the world around us, we are continuing to grow camaraderie and positivity within our culture, and we are unified in our commitment to becoming an antiracist company. We are differentiated by our truly people-first approach, our compassionate leadership, and our belief that we can bring joy and inspiration to athletes’ lives — now more than ever. All to say, it’s a great time to join Strava!

Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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