Senior Specialist, Executive Experiences

Job Description

Location: San Francisco, CA (3 days in office)

Job Summary

Zendesk is built on a unique combination of powerful software and human ability, which allows us to strike the perfect balance of innovation and empathy. It’s what Zendesk is known for, and it’s why we're known as the intelligent heart of customer experience. We are seeking an ambitious Senior Specialist, Strategic Events to play a critical role in supporting the planning and execution of high-impact executive engagements, including external customer-facing events and internal GTM (Go-to-Market) programs such as Sales Kickoffs (SKO) and President’s Club. This role focuses on logistics, stakeholder coordination, and operational excellence to deliver exceptional experiences that align with Zendesk’s brand and business goals. If you have a passion for delivering seamless, memorable executive experiences and thrive in a fast-paced environment, this is the perfect opportunity for you.

What you’ll be doing 

• Assist in planning and executing experiences for executives at events, meetings at Zendesk headquarters or at customer and prospect locations, as well as intimate executive engagements.

• Coordinate logistics, including venue selection, catering, travel, and AV/technology for in-person and virtual engagements. 

• Manage timelines and budgets, ensuring cost-effective solutions without compromising quality.

• Work closely with sales, marketing, customer success, and product teams to gather insights and tailor executive engagements.

• Act as a liaison between internal teams and external vendors to ensure seamless execution.

• Support planning and logistics for high-profile internal events, such as Sales Kickoff (SKO), President’s Club, and leadership offsites.

• Manage logistics for GTM events, including venue contracts, travel arrangements, and internal communication.

• Assist in post-event analysis and reporting by gathering and analyzing participant feedback, identifying areas for improvement and suggesting actionable insights.

Qualifications  

• 3-5 years of experience in event coordination, experiential marketing, or program management, preferably in a B2B or technology environment.

• Proven ability to manage multiple priorities, timelines, and stakeholders in a dynamic environment.

• Strong organizational skills with exceptional attention to detail.

• Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams.

• Proficiency in Google Workspace, Asana and event management platforms; experience with CRM systems like Salesforce is a plus.

• Experience supporting high-profile executive engagements and/or GTM programs (e.g., SKO, President’s Club).

• A proactive, solutions-oriented approach to problem-solving.

• Ability to travel to global events as needed up to 20% of the time.

The US annualized base salary range for this position is $77,000.00-$115,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.