Senior+ Software Engineer, Cloud Customer Experience

Job Posted 2 Days Ago Posted 2 Days Ago
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San Francisco, CA
Senior level
Cloud • Greentech • Other • Energy
We're on a mission to eliminate flaring and emissions in the oil field.
The Role
As a Senior Software Engineer at Crusoe, you will design, develop, and maintain scalable cloud services, focusing on both frontend and backend solutions for customer-facing platforms. Collaborate with cross-functional teams, mentor junior engineers, and lead architectural discussions to deliver exceptional user experiences while ensuring operational scalability and reliability.
Summary Generated by Built In

Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About the Role: 

We are seeking talented Software Engineers to design, build, and scale Crusoe Cloud’s customer-facing platforms. The Cloud Customer Experience (CCX) team is at the forefront of delivering a best-in-class user experience for our AI-focused cloud platform. Our mission is to provide an intuitive, seamless user flow while ensuring backend reliability and scalability that set us apart from the competition. Your work will focus on delivering a world-class customer experience, empowering users to unlock the full potential of Crusoe Cloud through innovative and reliable cloud products.

What are we working on?

  • Design, develop, and maintain scalable and reliable services that power our cloud platform’s user-facing experiences.

  • Collaborate with cross-functional teams, like product and design, to evaluate tools, frameworks, and customer needs, creating innovative solutions that differentiate Crusoe Cloud.

  • Work across the stack, from frontend UI/UX to backend services, ensuring a smooth, intuitive customer journey.

  • Contribute to architectural decisions that support scalability and maintainability across the company

  • Mentor engineers, enhance hiring practices, and contribute to building a strong, inclusive engineering culture. 

At Crusoe, we are redefining cloud infrastructure by integrating data center operations with seamless user experiences. From developing turn-key AI cloud infrastructure to managing advanced data center operations, Crusoe is at the forefront of innovation in AI-first cloud computing. Join us to help shape a platform that reduces carbon emissions while delivering best-in-class cloud services.

A day in the life:

  • Design and Deliver Customer Solutions: Build scalable, reliable cloud services, such as storage, monitoring, user features, and logging systems, tailored to customer needs.

  • Focus on Customer Empowerment: Partner with customer success and operations teams to create intuitive tools that enhance the end-user experience.

  • Automate and Optimize: Develop automation software that simplifies infrastructure deployment and management for seamless customer operations.

  • Innovate: Implement features that differentiate Crusoe Cloud, focusing on operational efficiency, low-touch adoption, turn-key AI services and scalability.

  • Collaborate Across Teams: Work closely with cloud support, engineering, and site reliability teams to align technical solutions with customer feedback and operational goals.

  • Mentor and Lead: Guide engineers through design discussions, code reviews, and best practices, fostering a culture of technical excellence and customer-centricity.

You Will Thrive In This Role If You Have:

  • Customer-Centric Mindset: A passion for creating intuitive, high-quality solutions that directly impact customer success and satisfaction.

  • Professional Experience: 5+ years of software development experience, including programming with modern compiled languages such as Go, Rust, Java, or C++.

  • Cloud Expertise: Proven ability to design and scale fault-tolerant distributed systems and develop managed cloud services.

  • Technical Proficiency: Strong fundamentals in data structures, algorithms, microservices, and infrastructure tools like Docker, Kubernetes, Terraform, and CI/CD systems.

  • Collaboration Skills: Ability to work with cross-functional teams to align priorities and deliver customer-first solutions.

  • Mentorship Abilities: Experience guiding engineers, improving hiring and onboarding processes, and driving team growth.

  • Communication Skills: Exceptional ability to articulate complex ideas and align technical solutions with customer needs.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Top Skills

C++
Ci/Cd
Docker
Go
Java
Kubernetes
Rust
Terraform
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The Company
San Francisco, CA
450 Employees
Hybrid Workplace
Year Founded: 2018

What We Do

Crusoe is on a mission to eliminate routine flaring of natural gas and reduce the cost of cloud computing. We are passionate about our goals to help the oil industry operate more efficiently, achieve better relationships with communities and regulators, and improve environmental performance. Crusoe repurposes otherwise wasted energy to fuel the growing demand for computational power in the expanding digital economy.

Why Work With Us

Crusoe has five core values with each value grounded in a set of actionable practices. The combination of philosophical values and actionable practices creates a decision-making framework for each employee to achieve success at Crusoe.

Gallery

Gallery

Crusoe Energy Systems Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Our hybrid policy allows employees to work from home two days a week, and to work in-person at our Denver or Arvada location three days a week.

Typical time on-site: 3 days a week
San Francisco, CA
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