Join our dynamic team as a Senior Sales Engineer where you will provide vital technical support to our sales team during pre-sales and customer expansion activities. You’ll act as the go-to technical resource for security assessments, RFPs, and pilot implementations while collaborating with cross-functional teams to deliver tailored solutions. Your insights will shape product strategies, ensuring our offerings align with market needs and customer feedback.
Primary Responsibilities
- Provide technical support during pre-sales by answering questions, conducting demos, and addressing RFPs and security assessments.
- Identify customer needs and propose relevant products or services to align with their goals.
- Gain customer trust by demonstrating how our solutions improve operational efficiency, reduce costs, and save time.
- Establish strong customer relationships to understand current and future requirements.
- Maintain up-to-date technical knowledge by attending workshops, networking, and staying abreast of industry developments.
- Act as a liaison between sales, product, engineering, EMR, compliance, and legal teams to ensure seamless communication and deal progression.
- Perform other duties as assigned.
Qualifications
- Bachelor’s degree in a technical discipline.
- Minimum of 6 years in technical pre-sales roles.
- Proven problem-solving skills and ability to sell based on customer needs.
- Strong presentation skills for both technical and non-technical audiences.
- Proficient in general programming and requirements analysis.
- Excellent written and verbal communication skills.
- Must live within a reasonable distance of a major airport to accommodate frequent travel.
Knowledge, Skills, and Abilities
Technical Expertise:
- Experience with SQL, JSON, JQ, Python, Snowflake, AWS, HL7.
- Familiarity with EMR systems (e.g., Epic, Athena) and HIPAA security protocols.
- Background knowledge of genetic testing, NGS, and bioinformatic analysis (preferred).
- Demonstrated ability to explain complex technical concepts simply and effectively.
Behavioral Skills:
- Solution-Oriented Mindset: Craft tailored solutions by understanding customer needs. Overcome objections creatively while showcasing product value.
- Excellent Communication: Articulate technical concepts to diverse audiences, including C-suite executives and IT teams.
- Collaborative Team Player: Build effective working relationships with sales, engineering, product, and compliance teams.
- Customer-Centric Approach: Foster trust, build long-term relationships, and ensure smooth transitions post-sale.
- Adaptability: Thrive in fast-paced environments, embracing new technologies and evolving customer requirements.
- Problem-Solving Skills: Quickly resolve complex technical issues during demos and customer interactions.
- Strategic Thinking: Provide valuable insights to influence product strategy based on market trends and customer feedback.
Physical Demands & Work Environment
- Duties are performed in an office setting and/or in the field.
- Requires frequent use of a computer keyboard, telephone communication, and reading printed material.
- May involve working outside normal business hours (evenings and weekends) as needed.
- Up to 50% travel required to meet with customers and team members.
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Remote USA
$120,000—$180,000 USD
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page
Natera San Carlos, California, USA Office
201 Industrial Road, San Carlos, CA, United States, 94070
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