Senior Product Manager, Payment Protection and Dispute Management

About the Team: At Sift, the Product Management team owns the vision and oversees the execution of all of Sift’s products, from ideation to product launch. We are dedicated to safeguarding our customers’ digital platforms by preventing unauthorized account access and detecting malicious, fraudulent activities.

Role Overview: We are looking for a seasoned Product Manager for our Dispute Management offering and integrations with our Payment Protection offering. This role focuses on providing our customers with automated chargeback management and dispute resolution tools, and the integration of such capabilities to fortify Sift’s Payment Protection offering. You will leverage advanced machine learning and real-time data analysis to streamline the dispute lifecycle, from chargeback prevention to compelling evidence collection, response automation, and win-rate optimization. Your goal is to help customers reduce manual workload, increase chargeback win rates, and provide actionable insights for preventing future disputes through automated workflows and ML-powered analytics.

Key Responsibilities:

• Customer-Centric Approach: Engage regularly with customers to understand their dispute management pain points, validate solutions through feedback and data, and ensure customer needs drive product development.

• Own the Product Vision: Understand the dispute management landscape, identify gaps in current solutions, and bridge them. Own the "Why" and the "What" of the product, using data to back your assumptions and requirements.

• Own the Product Roadmap: Drive the product roadmap for dispute management solutions, articulating both business and technical rationale behind decisions, based on dispute resolution metrics and customer feedback.

• Execute with Precision: Write detailed specifications for dispute workflows, create tickets, draft copy, and work with the Product Marketing team to ensure comprehensive storytelling around your product.

• Collaborate and Inspire: Communicate and motivate cross-functional teams, including engineering, product marketing, customer success, and sales, to align with your dispute management vision.

Qualifications:

• 3-5 years of Product Management experience, preferably in the fraud prevention and/or dispute management space

• Proven ability to convert customer requirements into successful product offerings and features

• Experience collaborating closely with engineers, data scientists, engineering management, and designers

• Comfortable working with Marketing and Sales teams to launch new product features and drive their adoption

• Understanding of the fraud prevention space, the payment protection space, and how merchants defend themselves against fraudulent activity

Bonus Points:

• Experience overseeing SaaS products

• MBA or equivalent experience

• Understanding of credit card dispute processes, chargeback reason codes, and card network requirements

• Knowledge of payment processing platforms (e.g., Stripe, Braintree, Adyen) and their dispute management APIs and workflows

• Understanding of digital payment ecosystems including digital wallets and P2P payment services (e.g., PayPal, Venmo, Cash App) and their specific dispute handling mechanisms

• Experience with dispute response automation and evidence collection systems

Benefits and Perks:

• Competitive total compensation package

• 401k plan

• Medical, dental, and vision coverage

• Wellness reimbursement

• Education reimbursement

• Flexible time off

Interview Process:

• Introduction interview with the recruiter (30 minutes)

• Product strategy discussion with Senior Director of Product Management (45 minutes)

• Team & Technical interviews with Engineering Leaders (45 minutes each)

• Winning customer experience discussion with Chief Product and Technology Officer (30 minutes)

A little about us:

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com and follow us on LinkedIn.