Product Manager, Digital Experience Monitoring

Available Locations: Hybrid - Austin
About the Role
Cloudflare helps build the future of the Internet. We started Cloudflare to solve one of the largest challenges facing any organization: how do you keep your websites, APIs, services, and infrastructure safe from attack without compromising on performance or reliability? Our customers relied on legacy, painful hardware to solve this challenge. They wanted a scalable service that would work around the world.
To deliver that, we built one of the world's largest networks. Today our network spans more than 250 cities worldwide and is within milliseconds of nearly everyone connected to the Internet. We have built the capacity to stand up to nation-state scale cyberattacks and a threat intelligence system powered by the immense amount of Internet traffic that we see.
In the last five years, Cloudflare has built the next phase of our product journey, Cloudflare Zero Trust, on top of that network to solve another challenge: ensuring the people and teams within an organization can access the tools they need to do their jobs and are safe from data loss and threats.
What you'll do
You will be the Product Manager for Digital Experience Monitoring, owning user, application, and network performance monitoring for all Cloudflare Zero Trust deployments. You will take this product from 0 to 1 by leading all efforts related to experience monitoring, directly supporting engineering, design, sales and support.
In this role you will shape the product, working closely with the development team and other functions across Cloudflare, to listen to customer problems and devise solutions that solve them.
You will work to ensure that users are able to answer any questions about their global performance and availability directly from our dashboard. You will work to ensure the user experience is inclusive and accessible to all. You will solve problems that have wide impact and significance, shaping the future of security on the Internet.
We operate with small teams of highly motivated and experienced engineers and product professionals. You will need a baseline understanding of networking or be highly motivated to learn in these areas. A suitable candidate will have an exceptional understanding of what it takes to build and ship software at scale, customer management, or product, and a deep desire to learn each and every day.
Responsibilities

• Help contribute to crafting Cloudflare's vision for the future of the Internet
• Define the product, learn from customer usage, iterate and improve
• Contribute to the Cloudflare Zero Trust vision and product strategy all up
• Work with customer-facing teams during and after sales cycles
• Communicate with peers, leadership, and customers
• Organize and triage features and issues
• Manage a product roadmap and its translation to revenue
• Make decisions and own outcomes
• Work alongside an engineering team to execute on the product vision

Examples of desirable skills, knowledge and experience:

• 4-7 years of experience in product management, software engineering, or management consulting working alongside engineering, design and sales
• 4-7 years of experience working in data science, data analysis, or with large data sets translating business insights into creative and engaging outputs
• Demonstrated ability to lead, drive consensus and deliver in an organization with multiple stakeholders
• Ability to to support customers in all phases: pre-sales, proof of concept, and post sales deployments
• Exceptional empathy, curiosity, attention to detail, and problem solving abilities
• Excellent written and verbal communication skills

Bonus Points if you also have:

• An eye for design and relentless desire to translate users needs into intuitive designs
• A knack for taking complex data sets and distilling them into a cohesive narrative
• Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)
• Working knowledge of how the Internet works at network layers 3 through 7
• A solid understanding of API design & documentation
• Pricing strategy and revenue forecasting experience
• MBA with BS/MS in computer science

Compensation
Compensation may be adjusted depending on work location.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave