At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
OVERVIEW
The is responsible for leveraging the combination of sensors and context to enable a seamless shopping experience where customers can simply drop items into the basket and identify them automatically. This role is a key member of the Caper Core Shopping Experience pillar, responsible for driving a key metric, the frictionless session rate. Frictionless shopping evaluates the smoothness of shopping experience using Caper Carts, focusing on leveraging sensor fusion from computer vision, weight, cart location, and other context to eliminate errors, reduce customer intervention, and overall seamlessness from onboarding through to checkout.
In this role, you will set and execute the vision for a frictionless shopping experience, identifying and planning initiatives that drive cart utilization and retention through better customer shopping experience. You will work cross-functionally with design, engineering, hardware, data science, operations, and QA teams through delivery.
About the Team
Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy compute, and endless image labeling & training. Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!
Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competitions’ infrastructure and is already widely adopted in the marketplace. Our cross-functional and durable Product team solves hard customer & business problems in ways that our customers love.
ABOUT THE JOB
- Lead product planning, product & customer discovery, the product development process, effort estimation, and collaboration with teams across the organization (i.e. Engineering and Design).
- Identify opportunities via qualitative & quantitative research, case studies, and reviews of industry-standard methodologies.
- Intake & validate new ideas through a set of frameworks and drive them into implementable projects.
- Serve as the point person for your product area to leadership and across the organization.
- Promote best design practices and user experiences while creating a scalable & easy-to-use product that connects with its users.
- Evaluate shopper/partner challenges and build solutions (from top-level goals to detailed operational and system details). Maintain alignment across partner-facing teams.
- Publish company-wide updates. Ensure that requirements, release notes, and other artifacts are documented.
ABOUT YOU
Minimum Qualifications
- 5+ years of Product Management experience
- Experience managing a computer vision or AI-based consumer-facing hardware or software product
- Knowledge of industry-standard design tools and strong design thinking practices
- Strong understanding of an empathetic, flexible, and iterative approach to product development
- Design thinking experiences & experience standing behind design decisions that focus on finding the right ideas alongside the business’s focus on growth
- Proven experience leveraging data to make good decisions when confronted with ambiguity
- Strong experiences presenting to large groups & influencing people to pursue goals
- Strong ability to manage and align multiple stakeholders
Preferred Qualifications
- Experience building and managing a hardware-based consumer-facing product
- Engineering background or strong understanding of technical implementation at a high level
- Experience with computer vision, software & hardware, IoT products
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$187,000—$208,000 USD
WA
$180,000—$200,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$172,000—$191,000 USD
All other states
$156,000—$173,000 USD
Top Skills
What the Team is Saying
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What We Do
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,400 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 80,000 stores across North America on the Instacart Marketplace.
Why Work With Us
Our mission is to create a world where everyone has access to the food they love and more time to enjoy it together. By joining Instacart at this stage of our growth you will be jumping into a high-impact, career-defining environment that is revolutionizing the way people shop for groceries
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Instacart Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
