Senior Product Manager, AI

What We Care About

One Team: We don't think of ourselves as "Product Managers", "Engineers", "Data Analysts", or "Acquisition Marketers". We'd rather align ourselves to the goals we're working to achieve and make sure we have the necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people with the right context, in the right rooms(Zooms) to solve problems holistically.

We question everything and are precious about nothing: Ideas can and should come from anywhere, and we aren't tied to our own. Product Managers are not the exclusive purveyors of great ideas. We proactively source inputs from all directions. We talk to our customers regularly and are quick to change course if we know there's a better or more impactful way to deliver value.

We consider the customer journey in all of our decisions: We understand that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute for Impact: When we stick the landing, we get to impact small business owners across the country. Our continued growth is directly connected to the outsized value we produce for our busy customers.

We De-risk Assumptions: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. We constantly ask ourselves, "What's the most important thing I should be working on right now? How do I confirm or reject that assumption as fast as possible?". We rarely have timelines/deadlines and constantly take in new information and adjust our priorities accordingly. We don't expect to be perfect the first time, but by de-risking assumptions and remaining customer-focused, we are pretty on target.

About The Product Team

We have 7 core principles.

1. Customer obsessed: We keep customer needs and desires at the forefront of anything we build.
2. Data-driven decision-makers: We validate the choices we make with metrics and research, ensuring our product decisions are grounded in evidence rather than assumptions.
3. Courageous: We show up and don't avoid uncomfortable conversations, knowing we, the product, and the team will be better for it on the other side.
4. Coachable: We know we've got blind spots, so we readily receive feedback on how to grow.
5. Collaborative: We build context together and encourage synchronous, streamlined work from our colleagues and diversity in problem-solving. We use product trios.
6. Lead through Influence: We work alongside engineering managers to help our teams succeed. We step up to guide our multidisciplinary squads and take ownership of how we work together to get things done.
7. Culture Setters: We demonstrate the behaviors and values we want to see across the organization. Through our actions and decisions, we establish norms that encourage innovation, build trust, and improve quality.

How You'll Make An Impact

• Creating intuitive, video-first interfaces that revolutionize business management
• Positioning our company at the forefront of the AI transformation in our industry
• Drive the product strategy and roadmap for our core product using AI-powered solutions
• Work closely with customer-facing teams to gather feedback and iterate on solutions
• Launch new features, build new mobile and web experiences, develop requirements, and define success metrics
• Deeply understand our products and customers to build frictionless customer experiences to maximize adoption and retention
• Collaborate with engineering, design, and data science teams to deliver value using AI
• Translate complex technical capabilities into intuitive, valuable user experiences

What You’ll Bring (We’re Excited About You Because)

• 5+ years of product management experience, with at least 1 year focused on AI/ML products
• Demonstrated success in shipping consumer or business products leveraging artificial intelligence
• Strong understanding of AI technologies, including computer vision, NLP, and conversational interfaces
• You have strong cross-functional collaboration skills, understanding that impact comes from empowering others rather than doing everything yourself
• Ability to translate complex technical concepts into clear business value
• Excellent communication and storytelling skills to inspire teams and stakeholders
• You're a strategic thinker who looks around corners, thinking several steps ahead while maintaining an ability to communicate complex ideas clearly

Bonus Points

• You're familiar with and have used the set of practices outlined in Continuous Discovery Habits by Teresa Torres
• Experience with mobile-first product development
• You’ve spent a good portion of your career developing consumer-facing solutions

Benefits & Compensation

This is a salaried position at CompanyCam. Our salary range is $160,000-$185,000 per year and is based on experience.We also offer meaningful equity and other benefits.

We pride ourselves on celebrating everyone. CompanyCam is an equal-opportunity employer actively working on creating an inclusive work environment where everyone can thrive. Are you reading this and wondering if you meet every requirement? Studies show that workplace minorities, such as women and people of color, are less likely than other applicants to apply for a job when they don’t meet every single requirement. Even if your experience doesn’t perfectly align, we encourage you to apply. We’re interested in hiring passionate, hard-working people—not checking boxes.

For any accommodations or adjustments to complete the online application or to participate in the interview process, please email jobs@companycam.com and we’ll respond to your email promptly. Do not include any medical or health information in your email.