Staff Product Manager - Access and Identity Management

About the role

As the Staff Product Manager for Access & Identity, you will lead the strategy and execution of identity and authentication solutions that make it easier and safer for users to work with Crunchyroll across platforms. You will improve sign-up, sign-in, account recovery, multi-factor authentication (MFA), and identity verification, ensuring an balance between security, smooth access, and user empowerment.

Key Responsibilities

• Identity & Access Management Strategy – Define and drive the roadmap for identity, authentication, and authorization.
• User Authentication & Security – Enhance and implement modern authentication flows,
• User Account & Profile Management – Improve how users create, access, and manage their accounts across devices.
• Fraud & Abuse Mitigation – Collaborate with security teams to proactively detect and prevent account takeovers (ATOs), credential stuffing, and fraudulent activities while ensuring legitimate users can access their accounts without unnecessary friction.
• Privacy & Data Protection – Ensure compliance with global privacy regulations (e.g., GDPR, CCPA) and provide users with greater control over their data, including identity verification and consent management.
• Cross-Functional Collaboration – Partner with engineering, design, security, legal, and customer experience teams to launch identity and security solutions that enhance both user trust and platform integrity.
• User-Centric Design & Research – Conduct research to understand pain points in authentication and access, using data and UX insights to enhance login experiences and reduce churn caused by access-related friction.
• Metrics & Performance Optimization – Define success metrics and analyze login success rates, account recovery effectiveness, and fraud incidents to improve identity flows and reduce friction.

In the role of Staff Product Manager - Access and Identity Management, you will report to the VP of Product Management.

We are considering applicants for the location(s) of Dallas, Los Angeles or San Francisco.

About You

We get excited about candidates, like you, because...

• 8+ years of product management experience, with at least 5 years focused on access & identity, authentication, or security-related products for a consumer technology platform.
• Experience with identity frameworks, authentication protocols (OAuth, SAML, OpenID Connect), and multi-factor authentication (MFA).
• Experience with user security best practices, including fraud prevention, bot mitigation, and balancing friction vs. security in account authentication.
• Familiarity with SSO, social login integrations, and identity federation.
• Experience designing scalable, global identity solutions that work across web, mobile, and TV platforms.
• Interpret user behavior, security threats, and authentication flows
• You can make strategic trade-offs between security, usability, and business needs.
• Experience in data-driven decision-making, KPI tracking, and user behavior analysis for access flows.

Bonus Points

• Experience working with user identity in a global, multi-device streaming service.
• Familiarity with biometric authentication, risk-based authentication, and adaptive security models.
• Experience with account security education.

About the Team

Join Crunchyroll's Product Team and help shape the future of access, identity, and security for millions of anime fans worldwide! Our team is responsible for building seamless, secure, and user-friendly experiences that ensure fans can easily log in, manage their accounts, and engage with our platform across all devices.

We believe that strong identity management empowers users, giving them control over their personal information while enhancing security to prevent fraud and unauthorized access.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid