Product Designer, Platform

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About the Role

ThousandEyes is looking for a Product Designer who is excited to design and deliver best-in-class user experiences for our Intelligence and Endpoints Business’. Intelligence and Endpoints are built upon a large multi-domain dataset collected within the ThousandEyes platform. Providing advanced cross-layer correlation, intelligent event detection, forecasting, recommendations, and endpoint monitoring.

You will work with our customers, engineers, product management, and customer success to determine design requirements, create mockups, and user workflows, do user research, and provide feedback to constantly improve our product. You will be part of the full product development cycle, from strategic user decisions to pixel-perfect design delivery.

We are looking for someone who can collaborate with Product Management and Engineering to make complex, technical concepts intuitive and be responsible for designing broad areas of our product.

What You'll Do 

Reporting to the Senior Manager of Product Design, you’ll be responsible for chartering the design direction for some of the most important capabilities within our platform. As a product designer, you can expect to operate as an end-to-end product designer:

• Design, conduct, and synthesize user research activities to help build a deep understanding of our users and address usability issues
• Create user journeys, wireframes, detailed UX flows, prototypes, UI mockups, sketches, visuals, decks, and explanations that promote understanding and alignment with cross-functional teams
• Simplify complexities around data visualization, helping our users get actionable insights seamlessly
• Iterate based on feedback from various team members, users, and subject matter experts
• Drive design decisions based on data from user metrics and qualitative interviews
• Design Acumen: You will work closely with our team of product managers and engineers to understand the customer problems and apply design thinking approaches to build simple, cohesive product experiences
• Product Sense: Our favorite product designers bring together insights from every corner to design and build the best product experience.
• Curiosity: The best candidates understand that creativity and growth start with a curious, humble mindset and asking thoughtful questions.
• Ownership: The best product designers take the responsibility of delivering a successful product to heart, and step in wherever needed, even if crossing typical role boundaries; they never shy away from the details nor lose sight of the bigger picture.
• Communication: Effective communication with any audience (company leadership, engineering, customers, and more) is key to success in this role
• Attitude & Ambition: The best candidates are smart, hard-working, competitive, and unafraid to fail. They are a team first but willing to take the lead with minimal guidance and supervision.

Qualifications

• Have 5+ years of Product Design experience, ideally with demonstrated success in enterprise/SaaS software products 
• Experience and/or a passion for working with data visualization
• Have a portfolio that showcases a proven track record of shipping user-centric design work

Please be sure to include your portfolio link and password in order to be considered for this role.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.