About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team
Upstart aims to displace high cost loans with a non-predatory, fair-priced alternative that meet the needs of high-risk customers with urgent financial difficulties. This group of customers has been under-served by traditional financial institutions and we are building products to help them. The web-based loan product has gotten substantial early traction; now we plan to add a more high-engagement, mobile-focused product to our suite of solutions for this audience.
As the Principal Product Designer for Mobile at Upstart, you will craft the visual, interaction, and experience design direction for our products, with specific focus on leading a transition to mobile-first, accessible, and inclusive design. Your leadership and perspective will raise the bar for design at Upstart, showcasing a deep knowledge of UX and mobile best practices. You bring a technical understanding of design systems, and working with front end builders, ensuring your vision can be implemented in a flexible, scalable, and accessible design system. And your ability to partner with brand and creative teams will deeply infuse Upstart’s brand language, style, voice, and objectives into future product experiences. In addition to thinking big, you will work closely with a nimble product and engineering team to quickly launch features and iterate to achieve target metrics. And you’ll enjoy significant autonomy in taking a concept and turning it into reality through design concepting, user research, and prototyping. Your work will set the foundation and product direction of Upstart’s mobile strategy for years to come, and you will make a meaningful impact on business outcomes as well as the overall culture of design at Upstart.
Position Location - This role is available in the following locations: Remote
Time Zone Requirements - This team operates on the East/West Coast time zones.
Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
How you’ll make an impact:
- Work closely with product and engineering partners to define project goals, iterate design concepts, and deliver impactful solutions for Upstart mobile customers
- Craft a mobile-first product experience vision that sets the direction for all Upstart product experiences, unifying the customer journey across business verticals
- Work closely with front end engineers to integrate your vision into Upstart’s design system
- Partner with brand and creative teams to infuse Upstart brand guidelines into the product experience vision
- Develop wireframes, interactive prototypes, and design mockups that communicate design ideas clearly and effectively for a fast moving team of partners and stakeholders
- Lead design sprints and innovation workshops with partners and stakeholders that quickly refine direction while thinking big about what’s possible
- Passionately advocate for a mobile experience that leads to extreme customer loyalty
- Drive user research that uncovers insights into customer needs, behavior, and pain points in mobile workflows
- Conduct usability tests on new and existing features to evaluate the effectiveness of design solutions
- Ensure mobile experiences are designed for accessibility and inclusion
- Lead by example, demonstrating a high quality bar and influencing the work of other designers throughout the company
What we’re looking for:
- Minimum requirements:
- 10+ years designing and launching consumer mobile experiences from 0-1
- Portfolio of visually stunning mobile experiences that have launched
- Experience leading mobile first product design for iOS and android, and implementing these experiences in a flexible, scalable, and robust design system
- Demonstrated expertise leading end-to-end UX process and strategy
- Experience running design sprints, design thinking sessions, and ideation workshops
- Highly skilled with Figma, Usertesting, and similar design/research tools
- Creative collaboration partner, comfortable giving and taking design feedback
- Sincere commitment to mission-oriented outcomes
- Preferred qualifications:
- Experience launching consumer products for technology companies in highly regulated industries (financial services, healthcare, etc.)
- Demonstrated success capturing metrics and data that prove the business value of product design
- Proven track record of designing and scaling multi-product ecosystems or marketplaces in a B2C environment
- A range of product design experience, both at early startup as well as a mature public company
- Experience building online finance products, and/or knowledge of the consumer finance market
- Skilled at solving design challenges in complex domains like Finance, Healthcare, Education, or B2B
- Experience designing a product that relies on machine-learning
What you'll love:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
#LI-REMOTE
#LI-MidSenior
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote - Anticipated Base Salary Range
$198,700—$275,000 USD
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
https://www.upstart.com/candidate_privacy_policy
Top Skills
Upstart San Mateo, California, USA Office
Upstart's office in San Mateo is located on the peninsula between San Francisco and the South Bay with easy Caltrain access and proximity to several apartment complexes. The office is close to several shopping donations including an outdoor beer garden.
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