Lob was built by technical co-founders with a vision to make the world programmable.
We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by some of the most reputable investors in tech, and we are building our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.
As a proud Pledge 1% company, we’re committed to leveraging our product, partnerships, and people to drive positive social impact through Lob.org, and are on a mission to make direct mail more sustainable.
Senior People Specialist
As the Senior People Specialist, you will be pivotal in creating a seamless experience for candidates transitioning to employees, ensuring they feel supported and engaged from day one. You’ll manage and enhance onboarding and offboarding processes, maintain employee documentation, employee benefits, and play an integral role in employee experience initiatives. Additionally, you will collaborate with various departments to meet operational needs, support compliance efforts, and contribute to an inclusive, connected workplace.
As the Senior People Specialist, you’ll work on…
- Onboarding/Off-boarding: Lead the end-to-end onboarding and immersion programs, ensuring new hires have a smooth transition and strong foundation within the company. Facilitate new hire orientations to support employee integration and alignment with company culture. Assist with offboarding tasks, in conjunction with the People Operations team.
- Employee Experience: Drive initiatives to enhance the overall employee experience, including planning engagement events, supporting distributed work practices, and managing wellness programs. Act as a champion for a positive and inclusive workplace environment. Facilitate Community Ambassador program, supporting our distributed workforce in connecting within their local communities.
- HR Systems & Document Management: Oversee employee data updates, manage personnel files, and monitor workflows to maintain efficient operations. Conduct regular audits of personnel files and HRIS to ensure compliance with documentation requirements. Maintain company systems such as corporate phone number, whistleblower hotline, etc.
- Documentation & Cross-Functional Collaboration: Maintain and audit People Notion pages, such as the New Hire Hub and Manager Hub, to keep resources current. Collaborate closely with Legal, Finance, Marketing, Talent and other departments to support HR initiatives and organizational goals.
- Benefits Administration: Support benefits-related processes, including employee inquiries, enrollment updates, and coordination with providers to ensure seamless benefits administration and an excellent employee experience.
- Vendor Management: Manage People team vendors and contracts, ensuring budget adherence, contract storage, renewal management and making recommendations to People leadership on vendor improvements. Vendors include but are not limited to benefits, co-working spaces, compliance, employee brand platforms, etc.
What will you bring to this role…
- 4-6 years of experience in HR operations, benefits, or a similar role
- Familiarity with HR systems and personnel file compliance, Paylocity experience a bonus
- Established knowledge of Human Resources (employment laws, diversity initiatives, etc).
- Strong experience in benefits administration
- Expertise in employee engagement initiatives
- Strong organizational and project management skills
- Creativity and resilience in engagement initiatives
- Exceptional communication for cross-functional collaboration
- Attention to detail and accuracy
- Proactive approach to improving processes and employee experience
- Community event planning/engagement event coordination is a plus
Preferred Degrees and Certificates:
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- SHRM-CP or PHR certification is a plus
At Lob, we are looking to #LevelUp and #EmpowerDiversity, we invite you to apply if you possess even some of these:
- Experience in managing distributed or remote employee engagement programs
- Familiarity with HR software and tools like Paylocity, Lattice, or similar platforms
- Knowledge of employee experience initiatives, including event planning and wellness initiatives
- Background in compliance with HR legal requirements (e.g., I-9 verification, contractor regulations, etc)
- Background in benefits administration
- Proven ability to work cross-functionally with departments such as Legal, Finance, and Marketing
Compensation information:
The compensation for this position is structured to include a base salary + RSUs. Base salary bands are listed below.
CA/NYC Tier:
Base: $115,000.00 - $132,500.00
US Tier:
Base: $107,500 - $125,000.00
“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.
If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!
Our Commitment to Diversity
Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Recent awards
BuiltIn Best Midsize Companies to Work For 2022
#86 on Y Combinator's Top Private Companies List 2021
BuiltIn Best Midsize Companies to Work For 2021
2020 Inc 5000 List of the Fastest-Growing Private Companies
2019 Timmy Awards - Best Tech Workplace for Diversity, Community Favorite in the Bay Area
Deloitte’s 2019 Technology Fast 500
