Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.
*Banking services provided by MVB Bank, Inc., Member FDIC
The Opportunity
Credit Karma aims to engage with its members through a best in class email and push notification experience. As the business and member base grows the notifications ecosystem has become more advanced and complex. To ensure the channel is a long term driver of business growth it is critical to centralize key technical operations, planning, coordination, and communication. The program manager for the notifications channel provides that centralizing function to unlock channel improvement and marketing efficiency.
You’ll partner closely with marketing and product leadership on goal setting, roadmap execution, project reporting, risk management, and team productivity. You’ll be responsible for ensuring alignment across many cross functional teams including Growth Marketing, Growth Technology, Analytics, Product, Engineering and others to support the successful execution of integrated marketing efforts. We are seeking people who are hungry to learn, thrive in ambiguity and are passionate about taking action in order to get things done quickly and efficiently. You excel at building relationships, establishing good communication channels, streamlining processes, and eliminating ambiguity from goals and project plans.
What You’ll Do:
- Partner with channel stakeholders to identify and prioritize process and tooling improvements to drive efficiencies
- Engage and influence stakeholders to ensure teams work together in creating challenging objectives. Create timelines to ensure realistic execution.
- Increase collaboration and communication across functions and improve visibility into cross-team dependencies. Anticipate change and own the tracking and coordination.
- Identify, own, escalate and communicate risk in projects/programs early and proactively work to mitigate and resolve.
- Identify root causes to ongoing issues, Implement new efficient processes and make high-value improvements to existing processes that impact multiple teams
- Own notification author onboarding and operationalize documentation & best practices across verticals
- Manage incident impact and remediation communications process
- Own change management for the stories channel, including data migrations, product enhancements, feature rollouts, quarterly planning, and incident resolution
Basic Qualifications:
- 5+ years of project management experience working with marketing, product, or engineering teams in a cross-functional, collaborative capacity (preferably at a tech company).
- Bachelor's Degree in a related field from an accredited college or university.
- Experience managing multiple projects across multiple teams with a variety of individuals (at least 3 teams and 20 individuals).
Preferred Qualifications:
- Experience developing templates, processes, and workflows with a passion for systems and processes that are effective and run efficiently.
- Comfortable with ambiguous and rapidly changing environments.
- Self starter with a bias towards taking action to get the job done.
- Critical and data driven thinker who will challenge that we are doing things right.
- Excellent communication, coaching and organization skills with demonstrated ability to influence stakeholders at all levels.
- Actively seeks feedback always looking to improve - someone with a growth mindset
- Knows various frameworks such as agile, scrum, kanban, etc. and the most effective implementation for various circumstances
- Ability to quickly gain a high level understanding of technical systems
Benefits at Credit Karma includes:
- Medical and Dental Coverage
- Retirement Plan
- Commuter Benefits
- Wellness perks
- Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
- Education Perks
- Paid Gift Week in December
Pay Transparency Notice: Credit Karma’s mission of championing financial progress for all starts from within. That’s why we implemented role-based compensation, which ensures people who are in the same role receive the same pay with variations for geographic location only. It’s all part of a more comprehensive DEI strategy that helps level the playing field. The base salary for this role is $222,958, plus equity and benefits.
Equal Employment Opportunity:
Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.
Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.
Privacy Policies:
Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:
- GDPR Privacy Policy
- U.S. Job Applicant Privacy Notice
What We Do
Credit Karma is focused on championing financial progress for over 110 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for resources as they work toward their financial goals. This includes tools for credit and identity monitoring, credit card recommendations, shopping for loans (car, home and personal), and growing their savings* -- all for free. We’ve grown significantly through the years, adding more than 70 million members in the last five alone. We currently have more than 1,300 employees spread across offices in Oakland, Charlotte, Los Angeles, and London.
Disrupting the financial industry is not an easy task. That’s why we know it’s one worth doing. Our core values of helpfulness, ownership, progress and empathy guide our work and our relationships.
Championing financial progress for everyone is a big mission that requires passionate people working together to make a difference in the world. If you’re up for the task, we’d love to have you on our team. Check out our open positions: https://www.creditkarma.com/careers.
*Banking services provided by MVB Bank, Inc., Member FDIC
Why Work With Us
We are a place to inspire, connect and grow. We are a diverse community of passionate people using innovation and technology to improve the lives of our members. We value our people and create ongoing opportunities for both personal and professional growth and connection. Doing good and making an impact is at the center of everything we do.
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