Senior Manager, Software Engineering (Customer Experience)

We are looking for a Senior Manager to lead one of our Customer Experience application development teams through the next step function growth phase. As an engineering leader, you will be driving the future of Metropolis products forward, contributing to a vision and strategy that enables us to build top notch customer experiences. The ideal candidate will have a product-oriented mindset with a passion for technology and customer satisfaction. This individual will not only inspire and motivate their team but also shape strong engineering culture across distributed locations.

This leader will play a critical role in the company's success by ensuring that software development efforts are aligned with customer needs and contribute to the company's overall growth and profitability. In this role, you will work closely with leads across Product Management, Software Engineering, Data Science and User Research to identify and build products that impact the everyday experience of millions of people. This is a unique opportunity to build an end-to-end mobility platform, that supports high throughput locations, aviation, fleet management and other use cases impacting the everyday experience of millions of people. If you are energized by the mission to empower our customers to harness time through remarkable mobility products, this role is for you. We operate in a fast-paced, challenging, and fun environment! We work together as one team to deliver on our commitments. We challenge the status quo every day, internally and externally.

Responsibilities

• In close partnership with Product Management, execute on muti-year vision and strategy for developing customer facing Product offerings at Metropolis. 
• Establish the processes needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions. 
• Be a great coach to bring the best out of your engineering team.  
• Be a key driver of hiring top talent and setting the culture with Metropolis Engineering. 
• Foster collaborative environment where best product and technical ideas are nurtured and come to life. 
• Manage the delivery of high-impact workflow, dashboard and data visualization applications. 
• Contribute to improving customer-oriented mindset competency across Metropolis. 

• 5+ years of Management experience and 10+ years software development experience building customer centric applications and products. 
• Experience scaling and supporting 10+ person teams and building strong bench of senior individual contributors. 
• Experience in successfully executing/landing initiatives with strategic business impact. 
• Track record of successful cross-functional collaboration while building customer solutions in B2C and B2B settings. 
• Proven track record of designing and delivering large-scale distributed systems and software products in high volume consumer facing applications. 
• Excellent written and verbal communication skills with a proven ability to present complex information in a clear and concise manner to a variety of audiences. 
• Preferred local to New York City, Seattle or Los Angeles area. 

Preferred Qualifications

• Previous experience working inside innovative, high-growth environments.  
• Comfort operating in an environment with high levels of ambiguity. 
• Experience with influencing open-source community or industry groups. 
• Experience with leveraging AI technology to streamline engineering activities. 

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $230,000.00 to $260,000.00 annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more.