Senior Manager, Project Management - Cloud and Compliance Advisory

About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.

But that’s not who we are – that’s just what we do.

We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

Position Summary

The Senior Manager within the Advisory PM/RDM Operations team is responsible for the successful delivery and completion of Coalfire’s professional services projects as either the lead project manager or by supervising a team of project managers through their client engagements. Senior Managers will also contribute to process improvement and general practice development for the Advisory PM/RDM Operations team. Senior Managers will be highly skilled with project management best practices, understand the complex needs of clients pursuing a new compliance certification, and have the ability to support Coalfire’s business by driving consistent execution, client risk management, and ongoing change and process improvement.

What You'll Do

• Working independently and collaboratively with a team to support and deliver assigned work activities
• Managing assigned team: monitoring team’s performance, completing annual and midyear reviews, conducting regular 1:1 meetings, mentoring/coaching team members through all project management phases, providing time off coverage, tracking team growth and expansion needs, and completing any other tasks required to manage a high performing team of project managers
• Collaborating with the Advisory PM/RDM Operations Director to develop/update project management procedures with the goal to standardize our delivery approach, reporting, and optimization efforts across all advisory projects
• Leverages technology and automation to help optimize workflows, drive innovation, and enhance operational efficiency
• Creating or updating training materials and providing on-going coaching to individual project managers to ensure readiness to manage projects consistently and deliver projects with excellence
• Working closely with the Advisory PM/RDM Operations Director to achieve delivery utilization targets
• Escalating client and project issues to the Advisory PM/RDM Operations Director to inform and engage the necessary resources to address issues
• Take the lead in risk reporting and identify high risk clients and escalate ideas to director
• Collaborating with the Advisory PM/RDM Operations Director, the quality management team, the sales team, and the advisory delivery team members to drive for the best customer experience
• Serving as a subject matter expert on all advisory projects
• Executing and controlling project management work as an individual and providing oversight of assigned team’s performance on client engagements
• Guiding projects through proactive risk identification, mitigation and issues management
• Managing overall project coordination: scheduling, assigning tasks, enabling clear and consistent client communication, and escalating issues when necessary to ensure successful resolution and project completion
• Creating and executing project work plans and revising those work plans as appropriate to meet changing needs and requirements
• Leading project status meetings to include information regarding schedules, data requirements & assignments
• Communicating project resources needed and collaborating with teams to assign individual responsibilities
• Interfacing with clients through entire engagement and interacting with numerous levels of client organizations
• Establishing and maintaining a positive, collaborative relationships with clients
• Travel up to 25% possible

What You'll Bring

• 7+ years of project management or equivalent job experience
• 3+ years of external client facing experience
• 1+ years of proven leadership experience (manager, supervisor, or team lead)
• 1+ years of experience in adapting technology automations into process improvement strategies
• Strong thought leadership in integrating process improvement strategies
• Ability to proactively take the lead on client and project escalation and ongoing risk management
• Understanding of project/practice management best practices and proven success with leading cross functional project teams independently for the full project lifecycle
• Excellent communication skills including executive level communication experience
• Hybrid and Agile delivery methodology experience
• Understanding of the essential business practices of a project management team within a professional consulting organization
• Strong presentation and organizational skills

Bonus Points

• Experience with AI automation as a tool for process improvement
• Consulting/professional services experience, familiarity with managing large and complex IT projects, cloud platform and compliance experience a plus
• Strong understanding of security principles, policies and industry best practices
• Experience building and establishing PMO processes
• Hands on experience with Agile tooling suite (i.e. Jira and Confluence)
• Experience with Smartsheet
• Understanding of resource management best practices
• Certified Scrum Master (CSM) or Project Management Professional (PMP) is strongly preferred
• Lean Six Sigma
• ITIL Certification
• CISM
• Security +
• AWS or GCP cloud certifications

Why You’ll Want to Join Us

At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.

Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.

At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, our Human Resources team at HumanResourcesMB@coalfire.com.