Senior Manager, Internal Operations

We are looking for a Senior Manager to oversee the Internal Operations team which includes planning, portfolio management, project management and operating rhythms. This role sits within our Operations and Member Experience (OMX) organization, which is responsible for designing, improving and delivering experiences that reinforce a member’s decision to be with Chime. The Internal Operations function supports enabling OMX to achieve its goals through strong and simple planning processes, reliable intake and portfolio management processes, clear operating rhythms and high quality project management. Successful candidates will have experience managing lean, impactful and successful teams, are experts in all things internal operations: planning, operating rhythms, communication, change management, project and program management. Additionally a successful candidate will be able to speak to extensive experience as talent builders and advocates, their ability to build and execute against a vision, and enable action for and with their teams.

In this role you will guide some of the most critical work in Operations & Member Experience. This role requires strong problem solving and analytical skills, excellent planning and prioritization habits, and the ability to articulate and present information to the team and collaborators at all levels of the business. A successful candidate drives towards simple, scalable solutions to difficult problems, be able to communicate complex issues in a clear and easy-to-understand way, and be able to influence team members across the organization. As an ideal candidate, you have the ability to work on / delegate multiple programs simultaneously in a fast-paced environment, have experience of working with VP+ leadership, and be able to work effectively and influence cross-functionally. You are a strong teammate, who has demonstrated an ability to build relationships, drive alignment and cooperation with team members, and support others to achieve shared goals. You have exceptional organizational and time management skills and can work fast to a deadline and trade off priorities appropriately.

The base salary offered for this role and level of experience will begin at $146,610 and up to $207,700. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

• - Lead a lean and successful team of program managers; oversee the delegation of work, development and performance management of the team, and create an inclusive, productive and fun work environment
• - Communicate and collaborate with senior leadership on a regular basis, highlighting progress towards goals, key risks and dependencies
• for the Operations & Member Experience organization, including overseeing the annual planning timeline and major landmarks, mid-year planning activities, communication etc that ensures a high value planning process for our most important priorities
• - support leaders across the org to cascade information, be responsible for following through and driving leadership decisions through the org
• . This includes designing and managing the corporate calendar, newsletters, ORs, OKR reviews and other forums to ensure appropriate oversight
• As a part of our planning processes, oversee the design and governance of the company’s goal setting process
• Create structure and process that enables your team, and other teams across Chime, to move fast and build simple and effective processes

• A Bachelor's Degree, with 10+ years of experience in a strategy, business operations, and/or consulting role including people management
• Experience leading teams / individual contributors directly.
• Experience in a fast-paced, ambiguous environment.
• Experience leading organization level planning processes at a mid-size company or larger.
• Experience creating, implementing and refining internal operating rhythms
• At ease working with and presenting to leadership (including c-suite executives).
• Sharp analytical and problem solving skills, sound business judgment, with a strong bias for action, can derive satisfaction and meaning by digging deep into the data, thinking from first principles, and delivering the best results.
• Maintains a strongly consistent personal velocity of work tasks; able to successfully manage routine work independently, including self-identification of risks and mitigation strategies.
• Takes an active interest in helping other members of the team meet their deliverables; viewed as a functional expert by colleagues.
• Experience creating executive ready materials and working closely with leadership.
• Critical thinking - the ability to understand strategic business drivers across disparate businesses will be essential.
• Experience in fintech is not required, but helpful.

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be , , and . Chime helps the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. 

We’re uniting everyday people to unlock their financial progress—will you join us? 

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🫂 1% of your time off to support local community organizations of your choice
• 🧠 Mental health support with therapy and coaching through Modern Health
• 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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