Senior Manager, Global Operations Onboarding and Support

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

About Feedonomics

Ever wonder how products appear on Amazon or how Google knows what’s in stock nearby? That’s Feedonomics behind the scenes.

As a BigCommerce brand, Feedonomics is a leading product feed management platform that helps brands, retailers, and agencies list and optimize products across top ecommerce channels worldwide. We manage everything from onboarding to ongoing feed optimization, enabling our clients to scale faster with less effort.

Since 2014, Feedonomics has earned a strong reputation for our full-service model, people-first culture, and powerful technology—all rooted in a commitment to excellence.

We are seeking a Senior Manager, Global Operations Onboarding with a strong technical and leadership background to lead and optimize our onboarding processes for Feedonomics clients. This role is responsible for managing high-performing onboarding and support teams, ensuring seamless integrations, and driving efficiency in client implementations. The ideal candidate will have deep expertise in data feeds, APIs, SaaS platforms, and eCommerce ecosystems, enabling them to troubleshoot technical challenges and enhance onboarding workflows. They will collaborate cross-functionally with Product, Engineering, and Operations to refine processes and deliver a best-in-class client experience. Strong leadership, problem-solving, and stakeholder management skills are essential for success in this role.

What You’ll Do:

• Lead Operations Managers and oversee our onboarding team and Lite support team while ensuring a smooth client go-live experience

• Develop and execute onboarding strategies that drive client satisfaction and long-term success

• Continuously optimize onboarding processes to improve efficiency, reduce time to value, and enhance scalability

• Collaborate with cross-functional teams (Sales, Product, Engineering, and Operations) to refine onboarding workflows and address client needs

• Establish and track key performance indicators (KPIs) to measure onboarding success and client retention

• Serve as a strategic partner and trusted advisor to the onboarding, support and clients throughout the onboarding journey

• Ensure clients have a seamless transition from Sales to onboarding and into ongoing Support

• Proactively identify and address client challenges, providing solutions to improve adoption and engagement

Who You Are:

• 4 + years of experience with Advertising/Social Channel account and client relationship management

• 4 + years direct people management experience in Operations or leading technical teams

• Strong analytical abilities and a high level of comfort with data collection and manipulation in Excel

• Strong detail orientation and a sense of taking the initiative to continually improve client service practices and workflow

• A strong decision-maker, with demonstrated success of making timely and informed decisions that keep the organization moving forward

• A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization

• Proven ability to drive impact in a complex, fast-paced environment - Organized, detail-oriented, and strategically focused

• Excellent written and verbal communication skills

• Hands-on experience managing Google Shopping, Facebook, or Microsoft Shopping

• Experience with eCommerce Advertising/Social integrations  (i.e. Shopify, Bigcommerce, Magento, etc..)

• BA/BS degree preferred in management or related field

• The position requires working 8 am- 5pm PST 

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( Pay Transparency Range: $110,000-$125,000)

Diversity, Equity, and Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com .

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer 

BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
BigCommerce does not offer jobs to individuals who do not go through our formal hiring process.
BigCommerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding.