Lob was built by technical co-founders with a vision to make the world programmable.
We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by some of the most reputable investors in tech, and we are building our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.
As a proud Pledge 1% company, we’re committed to leveraging our product, partnerships, and people to drive positive social impact through Lob.org, and are on a mission to make direct mail more sustainable.
Senior Engineering Manager, Platform
About The Team
At Lob, we believe that infrastructure, reliability, and developer productivity are paramount to our success: The Platform and Infrastructure Engineering team is the vanguard of these efforts at Lob. We’ve seen the incredible power great infrastructure and tooling has to offer and are ready to take this effort to the next level as we transform the direct mail and print industry.
This role will lead a team of platform engineers, cultivating the existing foundation the Platform team has established while pushing forward to make observability, reliability, and productivity more accessible for the whole of Lob. Our work interfaces with stakeholders from product, engineering, data, solutions, and the leadership team. In the first six months, you’ll develop and refine a Platform strategy for Lob and lead the team on execution of key Platform projects.
As Senior Engineering Manager, Platform you’ll...
- Craft a vision and direction for Platform at Lob–with support from the leadership team, begin with a strong focus on durability and observability of all infrastructure.
- Partner with our engineering teams to cultivate a flourishing DevOps culture, reduce toil, drive end-to-end operational ownership, and accelerate velocity--we’re particularly keen on leveraging industry benchmarks like DORA to guide and measure our progress.
- Guild engineering teams on how to elevate systems in response to delivery quality issues, such as service degradation.
- Partner with our cross-functional stakeholders to design clear interfaces, such as SLOs and SLAs, that both meet their needs and align the team with our larger strategic vision.
- Partner with security and legal teams to maintain compliance and protect customer data.
- Improve processes--project management, sprint management, stakeholder visibility--to help the team operate effectively.
- Be a coach and enabler for your team, you’ll empower them, rather than tell them what to do. We see engineering management as a support role: you will help your team build problem-solving muscle by practicing active listening, asking good questions, and giving actionable, timely, kind, and direct feedback
- Engage, retain, and grow great problem-solvers and collaborators. You’ll be responsible for building diverse, inclusive teams, where everyone feels comfortable and safe being themselves at work; psychological safety is a first-order goal
What you will bring to this role...
- At least 4 years of experience as a manager with a growth-oriented mindset. We’d love to hear how you’ve led teams through various stages of growth
- A track record of successful Platform projects delivery in a variety of fast-moving environments. You’ve done engineering work at the senior level, solving complex technical challenges at scale. You’ve had to weigh difficult trade-offs and live with your decisions, and you can tell us what you’ve learned from them
- Some experience working with microservice ecosystems in a cloud-native environment. We run our services in containers, with a healthy smattering of serverless mixed in. We are heavily using Amazon Web Services (AWS). Specific experience with AWS (or GCP, or Azure) will be helpful in this role.
- Great communication skills. You should be able to explain your approach and the impact of your work to non-technical stakeholders in a way that is clear to them.
- A servant-leadership mindset. You seek to support your team, your stakeholders, and the company more broadly as a first-order consideration.
- Since great engineers come from lots of diverse backgrounds, it doesn’t particularly matter if you have a specific degree—we want to hear about your contributions in a business setting.
- Since great technologists come from diverse backgrounds, it doesn’t particularly matter if you have a specific degree—we want to hear about your contributions in a business setting
- A love for the domain and an appreciation for educating others about the hidden power of data products
The compensation for this position is structured to include a base salary + RSUs. Base salary bands are listed below.
CA/NYC Tier:
Base: $205,000.00 - $220,000.00
US Tier:
Base:$192,500.00 - $215,000.00
#LI-REMOTE #LI-GD1
“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.
If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!
Our Commitment to Diversity
Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Recent awards
BuiltIn Best Midsize Companies to Work For 2022
#86 on Y Combinator's Top Private Companies List 2021
BuiltIn Best Midsize Companies to Work For 2021
2020 Inc 5000 List of the Fastest-Growing Private Companies
2019 Timmy Awards - Best Tech Workplace for Diversity, Community Favorite in the Bay Area
Deloitte’s 2019 Technology Fast 500
What the Team is Saying
.jpg)
.jpg)
What We Do
Lob provides the building blocks for developers to automate the offline world. We provide insight into deliverability with piece-by-piece tracing and utilize our proprietary Print Delivery Network to streamline production across fully redundant nodes all over the country.
Why Work With Us
We believe automation is a catalyst for business success, and we’re looking for unique people like you to bring to life our vision of increasing the connectivity between the offline and online worlds. We are proud to be a carbon neutral business!
Gallery
.jpg)
Lob Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
The majority of employees work remotely, while some are hybrid, but all employees have the option to work from our HQ across from the Giants Stadium!
